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April 16, 2006

Blue Ocean Strategy

When beating competitors simply means making them irrelevant


April 16, 2006

When big corporations as diverse as Nintendo and Cirque du Soleil are adopting ‘Blue Ocean Strategy’ in their marketing campaigns, you better watch out. Smart CEOs around the world are having a new book for their bedtime reading.

The book is titled: ‘BLUE OCEAN STRATEGY: How to Create Uncontested Market Space and Make the Competition Irrelevant’ co-authored by W. Chan Kim and Renée Mauborgne (Harvard Business School Press, 2005). It deals with new approaches to tackle competition in the market place.

BOS_Cover.jpg

In the book, the authors use the ocean as a metaphor to describe the competitive space in which an organisation chooses to swim. Red oceans refer to the frequently accessed market spaces where the products are well-defined, competitors are known and competition is based on price, product quality and service. In other words, red oceans are an old paradigm that represents all the industries in existence today.

In contrast, the blue oceans denote an environment where products are not yet well-defined, competitors are not structured and the market is relatively unknown. Companies that sail in the blue oceans are those adept at beating the competition by focussing on developing compelling value innovations that create uncontested market space.

Kim and Mauborgne’s book is based on a study of 150 strategic moves that spanned more than a hundred years (1880 – 2000) and thirty industries. Ther authors argue that tomorrow’s leading companies will succeed not by battling competitors, but by making strategic moves which they call “value innovation”. It’s a grand design to create powerful leaps in value for both the firm and its buyers, unleashing new demand, thus rendering rivals obsolete.

Adopters of Blue Ocean Strategy believe that it’s no longer valid for companies to engage in head-to-head competition in search of sustained, profitable growth. If Michael Porter’s disciples have fought for competitive advantage, battled over market share, and struggled for differentiation, Blue Ocean strategists argue that cut-throat competition results in nothing but a bloody red ocean of rivals fighting over a shrinking profit pool.

Nintendo recently unveiled its new marketing strategies, as exemplified by its Brain Age DS titles. The new marketing strategies have been a huge success in Japan and the products are now being launched in the West. Interestingly, Nintendo’s new strategy is named 'Blue Ocean', signifying the attempt to create a market where there initially was none. It is also a theme that punctuated Nintendo chief Satoru Iwata's speech at the 2005 Tokyo Game Show.

Obviously, Nintendo’s new strategy is opposed to 'Red Ocean', which denotes the currently established but highly competitive games console market. With the changing landscape on web services driven by pervasive broadband connectivity, Nintendo is banking on virtual game console, the Revolution, which allows users to download and play games from any of the company’s previous home consoles. At the backbone, the Wi-Fi component will be used in a different way for each game, just like the DS series.

Meanwhile, Nintendo has also decided to avoid engaging in stiff competition in high-definition resolutions games, which is a cornerstone of the marketing campaign for Microsoft's Xbox 360. This is because current high-def games on a regular TV makes it near impossible to see the graphic details.

The same Blue Ocean strategy is being pursued by travelling circus group, Cirque du Soleil, which is regarded as one of Canada's largest cultural exports to America. Cirque du Soleil, was created in 1984 by a group of street performers. Its productions have been watched by almost 40 million people in 90 cities around the world. In terms of revenue, it took less than 20 years to achieve what took Ringling Brothers and Barnum & Bailey's Circus more than one hundred years to attain. But its position is not unassailable in this modern world of gadgetry where alternative forms of entertainment are abundant. Children cry out for Play Stations rather than a visit to the travelling circus.

Cirque du Soleil realised that it could not win by taking customers from the already shrinking demand for the circus industry, which historically catered to children. Instead, it created uncontested new market space that made the competition irrelevant. Its productions are positioned as ‘unprecedented entertainment experience’ that appeals to a whole new group of customers -- adults and corporate clients prepared to pay a price that is several times more expensive than traditional circuses. Seeing one Cirque du Soleil production in Vegas recently, I am convinced that the company has reinvented the circus in itself.

Meanwhile, LG Electronics has just announced the launch of its ‘Blue Ocean’ management campaign, and it planned to double its sales volume, profit and shareholder benefit by 2010, with 30% of its sales volume and 50% of its profit being derived through ‘Blue Ocean’ products. No details are available, but anticipation is mounting.

Besides corporations from the East, namely LG and Nintendo, American companies, too, have successfully plunged into the blue oceans and navigated soundly. They include Research in Motion (BlackBerry), Southwest Airlines, Apple, and Google. They can’t be too far wrong.

April 01, 2006

Someone will eat your lunch

Beware of Tim O’Reilly, Web 2.0, IE7, and broadband mobile devices.


April 1, 2006

There is absolutely no Internet surfer experience without a browser. But why did Microsoft, which professed to dominate in Internet-enabled applications as its core business, take browser so lightly that it had allowed Internet Explorer (IE) to age for the last five years without fundamental upgrades?

Many a Microsoft detractor views the software giant as a business strategist good at knocking off emerging competitors. Some believe Microsoft allows nimble players to R&D new applications, but it will not hesitate to move in to eat their lunch if situations warrant it.

You remember when Microsoft was an industry joke when it launched Internet Explorer 1.0 in August 1995? People thought Netscape was a better product for web browsing. Microsoft worked hard for six years to gain dominance in the browser war, and IE6.0 was finally introduced in October 2001, though still full of bugs. But IE6.0 was epoch-making as it effectively resulted in the premature retirement of Netscape, and Internet visionary Jim Barksdale. The web browser became but a conquered territory.

Ever since, Microsoft has retreated to the comfort zone of shrink-wrap software strategies, and invested extensively in xBox games console and asp.net development platform. IE remains version 6.0 in the last five years. Only recently did Microsoft announce the beta release of IE7.0 scheduled for the first half of 2006, and its final release during the second half this year.

Have alternative browsers Firefox and Safari threatened IE’s dominance? Yes and No. IE, by far, still remains the browser of choice for more than half of the PC users around the world. But yes, the worldwide web has mutated into the next generation, what Tim O’Reilly, the founder of publishing company O'Reilly Media, termed as Web 2.0.

This is compelling because since 2001, cellular technology has precipitated in the consumers’ unquenched yearn for mobility and mobile devices. Broadband has increased uptake and rich multimedia content distributable over multiple carriers, and Bill Gates called this “form factors”, have become the key driving force that propel new web applications.

O’Reilly, when he coined the term Web 2.0, he forewarned that the next generation Internet is going to be a battle over more database and content, with the user-generated content becoming the core. He quoted auction site eBay.com, image aggregator Flickr.com and online bookmark Deli.cio.us as the examples. This is what O’Reilly called the phenomenon of “increasing collective intelligence”.

In other words, the Next-Gen Internet, IPv6 aside, will see the domains of web development and content residing in the hands of business decision makers, web developers and designers. The end users will provide their lunch. And Microsoft appears to show its strong appetite on the lunch menu.

No less significant is the fact that the web surfing experience has been further enhanced with the adoption of AJAX, which stands for Asynchronous JavaScript And XML, in the last two years. What common Internet users did not realise is that, with AJAX, web pages made to “feel” more responsive by exchanging small amounts of data with the server behind the scenes, so that the entire Web page does not have to be reloaded each time the user makes a change. This is designed to increase the Web page's interactivity, speed, and usability. In short, AJAX is suited to the lifestyle of the Net generation on-the-move.

I was at Las Vegas in Mid March to get an on-site preview of Microsoft’s Next-Gen web strategies revealed at the MIX06 conference. O’Reilly, no doubt a proponent of open standards, again reprised his role as the conversation partner to Bill Gates, who delivered a keynote address on Microsoft’s game plan in the near future.

O'Reilly, noted for his polite but no holds-barred questioning of his guests and hosts like, provided the sparks to Microsoft’s well-rehearsed marketing-speak. His Web 2.0 theory talks about a new wave of applications is emerging that takes advantage of Web-enabled flexibility to offer users innovative functionality unmatched by old-fashioned desktop applications. What have you got this time, he asked the Microsoft chairman point-blank.

Apparently, Microsoft has revisited the neglected Web development market, and has put together a showcase of ready-to-launch web user experience and web developer tools that include IE7, developer tools on Microsoft platform like Atlas (as usual, the Microsoft-flavoured version of AJAX), Microsoft Presentation Foundation, and the long-awaited Windows Vista.

There were traces of Microsoft pragmatism in not succumbing to “reinventing the wheel” syndrome as IE7 has apparently adopted and enhanced Firefox-like tabs, and Safari’s feel-and-look. But look out for Windows Vista, the new OS that will interface well with Bill Gates’ various ‘form factors’, the mobile devices for convergent content.

That will make Web 2.0 visibly exciting.