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Web extension to Letters to Editors

Screenshots reader Praveen Rajan and his friends recently set up TwoSen.com to keep track of letters written to the major English newspapers. The website automatically aggregates the letters on a daily basis.

He said he was surprised by the number of complaints published in the Press on a daily basis. However, the manner media organisations operate, exacerbated by space and time constraints, tend to fizzle out issues raised by the readers.

Praveen and gang have wanted to use TwoSen.com to help the reading public to keep track of current issues, feedback and complaints on public services in Malaysia -- and create a conversation around them.

One pertinent point is that Twosen.com does not alter the contents of the letters.

Topics covered include crime, education, environment, express buses, fees, hospitals, post office services, ministers and... public toilets.

I have alerted fellow bloggers and readers at CNet Asia as well.

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Comments

Great effort on the part of theTwoSen.com. The letters would also I presume include the “editorial inspired” and the “apple polishing” ones. It would be great if the TwoSen.com can flag off these suspected ones but then again it would be difficult as so many pseudo names are used. Those who have written letters would have the agonizing wait to see them published and often are edited for “clarity”. And the beauty of blogs is your views can be instantly published – provided if you have a following

Jeff, I read your CnetAsia link. I was wondering since these letters were written to the editors of the Government controlled media who tends to filter the content at the interest of the Government, how 2 sen get to the access of those letters?

I visited the site, I suppose you can write to them and they will forward the letter to the respective recipients of editors? Are those editors/newspapers going to allow such thing to happen?

Bro,

Hope they will include other newspaper produce in other languages such as Malay, Indian and Chinese.

Hi Jeff,

Thanks for sharing this new website. It enable readers to access letters to editors of the major English mainstream papers to read what readers feel about current issues. My congratulations to the compiler at TwoSen for this wonderful public service.

I think this is a fantastic idea as the Malaysian public is now more vocal in addressing their grievances and an easy and methodical way of keeping track of all these is most welcome. It will be good if they can also catalogue previous letters like those written in the past 5 years so we can access how issues are being addressed by local representatives .

Guys, thank you for the valuable feedback!

@mwt: thanks for the words of encouragement. We're hoping to keep the website apolitical at the very least, and keep the focus on public services.

@nocrid: just to clarify, the letters on TwoSen are those that were published in the local newspapers. We hope to soon make it easier for everyone to submit their views directly to the newspapers and respective service providers.

@zaiman: great suggestion which we hope to deliver in the near future. We're presently stretched with our 9-5 tasks, but do hope to get hold of letters published in other national newspapers asap.

@rocktree: thank you so much for the generous words - it means a lot to the team!

@frustrated doctor: thanks for the idea. Unfortunately, it's a little difficult to achieve a 5-year archive as we do not have access to the newspapers digital archive. One of the reasons we put together the website was to ensure that an archive was well maintained across all newspapers. It's something that is missing right now in cyberspace.

Hi everyone,

TwoSen.com is a brilliant and really long due idea! Kudos to Praveen for setting up the site.

However, as many important issues are lost in background 'noise' or covered up by other new issues, is there any way that past issues can be brought back to the front after some time if they have not be resolved? Maybe have a reverse chronological order view, and/or maybe affected by viewer votes (eg. Digg) on how critical or important the issue originally was?

Just a thought. Keep up the great work, Praveen.

Good site and to tell u honestly, I m tired of reading Bulbir Singh's apple polishing articles in The Star.

Just to follow up on the posting by nocrid at 11:55AM.

Twosen.com says the website is "updated daily with letters written to newspapers in Malaysia. We publish all the letters here giving you a single source to keep track of current issues, feedback and complaints on public services."

Unless people are forwarding a copy of their letters to the newspapers to Twosen at the same time, then I would think that the letters reproduced at Twosen are only those letters that have been published. It is a great public service as one does not have to buy all the papers or review all the websites to know how people feel about ongoing or developing issues.

Bear in mind, however, that these are letters that have been 'passed' by the government's mouthpieces. Thus you won't find a letter written to the Star complaining about its exaggeration on the numbers at Batu Caves or on matters that they simply dare not touch.

It will be interesting if Twosen were to encourage people who write to the papers to forward a copy of their letter to Twosen at the same time. Then we can really see how the MSM is manipulating the news.

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