Celcom: Eraser's erasure in prepaid billing?
Starting yesterday prepaid mobile phone users must be allowed to access their itemised billing statements online by logging on to the respective telecommunication companies' (telco) websites.
It was the MCMC which has set October 1 as the deadline for all telcos to comply with the new ruling, said Bernama.
However, a Screenshots reader alerted this blogger that he was "horrified" when he checked on his wife's Celcom prepaid online itemised billing "details" yesterday. Quote:
No problem in registering for online itemised bill checking, but details showed nothing about call history, except those for today (October).
1 ITEM... Return on search for dates ranging January 1 through September 30, 2007
1 ITEM... Return on search for all available history excluding records on search day
To view details, please click on the JPGs to launch larger images.
For the record, DiGi started to provide online viewing of prepaid usage since April 27, 2004, while maxis started their over three years later on September 26, 2007.
By not allowing prepaid customers to access usage records prior to October 1, this effectively means that all victims of SMS Scams exposed since mid 2006 are denied their rights to ask for reinstatement of stolen credit.
Mark it as a practice condoned by MCMC -- yet another Eraser Erasure.
Comments
Thats good news!
If there is no calls made there should be NO charges for that month. Now, just make sure you get a printed hardcopy from your mobile phone company for eveidence. And then claim for error charges.
Posted by: mickl![[TypeKey Profile Page]](http://www.jeffooi.com/nav-commenters.gif)
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October 2, 2007 10:37 AM
Postpaid is not that rosy either. I lost my mobile some 2 months ago. While waiting to get my new sim card at the branch in PJ, saw this tagline at the counter - "Let us make your day". When my new sim card was handed over to me over the counter, I was told RM5 will be charged into my bill. I requested it be waived, the guy smiled and sheeply commented that it's only RM5 mah... Ya, and I replied - "That also you can't try to make my day". (p.s. DiGi Prepaid customers get sim card replacement for FREE). Time for me to change telco provider.
Posted by: terence![[TypeKey Profile Page]](http://www.jeffooi.com/nav-commenters.gif)
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October 2, 2007 09:28 PM
i cant register for itemised bill for celcom. i was put on hold for more than 10 minutes.
i got this message:
Registration failed. Your account must be active in order to register. Please try again later or contact the customer service representative.
Return to Login page.
Posted by: RANT![[TypeKey Profile Page]](http://www.jeffooi.com/nav-commenters.gif)
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October 4, 2007 10:08 AM
i had problem with registration of my account. apparently Celcom customer service themselves doesnt know that online itemised bill for prepaid user is already on. i got this error message while trying to register as member. fyi my phone no is active and usable.
"Registration failed. Your account must be active in order to register. Please try again later or contact the customer service representative."
Posted by: RANT![[TypeKey Profile Page]](http://www.jeffooi.com/nav-commenters.gif)
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October 4, 2007 11:49 AM