Screenshots

And the power to be complain about BRAIN DRAIN, the way oversea Malaysians are being treated, any wonder the majority change their citizenships? Sad part is, this has been going on foe eon and nobody do anything about it! Malaysia Boleh indeed!

CYLeow, that is because for every one of you who leaves the wonderful shores of Malaysia we replace them with 3, maybe 5,Indonesians and Filipino Muslims. It is the numbers that matter. Not the brains! And all of you going mean leass support for DAP and the opposition. whereas, for every Indonesian and Filipino who gets to vote..and vote, somehow he does I suppose, UMNO gets that many more votes. Isn't that is what is more important?

Its just sad isn't? I've heard that any overseas citizens with residency in Macau or HK who sought for help from the Chinese Embassy were promptly helped out like any other Chinese Nationals. Nationality wasn't an issue, just a prove of residency was enough and they don't even pay taxes to the Central Govt in Beijing.

And yet basic consular services by the M'sian missions overseas were not promptly provided as it should be. What can Malaysian Citizens do? Apply for S'pore PR so that we could ask for S'pore embassies help instead?

Thie is farcical. Really.

jeff,

as for official website @ http://myperwakilan.mfa.gov.my/au/canberra, this website is no longer 'the official' website since http://www.kln.gov.my/?page=mission

as for the service in certain embassies / high comms, apparently, most complaints and bad encounters were from their dealing with the embassies / high comms in the countries that the number of Malaysians are massive. therefore, the situation would be a bit like a JPJ or JPN or Imigresen office in KL.
i.e. too many people, not enough staff.

as for the 'Wisma Putra boys oversea', kindly be reminded that, NOT ALL staff in any of the embassies / high comms are manned by people only from Wisma Putra. for instance, Dr. Mohd Ali is not from Wisma Putra - he is a Education Counselor from MSD / JPA.

JEFF OOI says: In any case, since the Malaysian High Comm in Australia has assignment Dr Mohamad Ali as its representative to handle a specific task consular services in Melbourne, the High Commissioner has the responsibility to audit his service delivery. Not picking up the phone is an obscene gesture that an official responsibility has been shirked. Shirkers should hence be punished, a dismissal is warranted, to say the least.

another instance, in some embassies / high comms, when in come to dealing with passport renewal and the like, it will be handle by officers from Imigresen, posted there.

hence, in short, not everyone working in the embassy / high comm is from Wisma Putra. they are attached (menumpang) to the Embassy / High Comm. the Head of Mission (ambassador / high commissioner) of course overlooking everything, but the officers from other Kementerian (other than from Wisma Putra / Kementerian Luar Negeri such as MSD, JPA, Tourism, Imigresen, Palm Oil, Education, Defence, etc) are not reporting directly to the Wisma Putra's boys. however, the sad and bad thing is, these officers' conduct and dealing with the overseas Malaysians, will always be labelled, as Wisma Putra's.

JEFF OOI says" In which case, the task owner, Wisma Putra, must own up for assigning official duty to the wrong persons who can't deliver the services and responsibility stipulated in accordance to the Vienna Convention as per consular services -- to which Malaysia subscribes. It's a jurisdiction none other than Wisma Putra who can usurp. No if no but..

Dear Observer,

BN knows the rule of the game is in numbers. Not in the quality of votes.

Again and again, they shall not fail to come again into power.

And we will be dumbfounded for another 5 years?

to put things in a fair perspective, i think the education counselor in the embassy is mainly there for the JPA students. I was at the embassy in Berlin, and did had a chat with the previous counselor (she left last year, completed her term i think) 5 years ago. She was nice and helpful, eventhough i am a fa-ma scholar (father mother ;)). So clearly our conversation were only around studies and JPA, since that is her area of duty. Any other business there would be another person around.

but i think after reading some comments from your entry on cyleow, i realise we here in Germany are handled by professional embassy people - at least no BIG complaints yet. Why other places can be disappointing, that is still a mystery.

Folks

Jeff is right... "not picking up the phone is an obscene gesture."

But that is exactly the attitude of the chaps in Wisma Putra.

You see, there is this arrogant attitude among the Wisma Putra bureaucrats that they are the cream of the MCS officers recruited from among the bumiputra graduates. That is how PSD allocate the bumiputra new officers to the various govt agencies.

So these arrogant characters think that their salary is NOT paid by the Malaysian public. So when they get a round of duty overseas, their bloody head gets bigger and more arrogant.

So it comes as no surprise that their obscene gesture is an international norm in the Malaysian Embassies around the world.

Say what you like about their hopeless and useless performance as a staff of the Malaysian embassies and consulates especially in Australia. They are damn good golfers. They learn the game in Australia, because it is cheap and there are many many private and public golf courses in Melbourne and Canberra, so these upstarts in the Embassy get their handicap to a decent level so that they return back to Malaysia and join the golf clubs (subsidised by the Malaysian Govt) in the Klang Valley.

In smaller countries, the Malaysian embassy in Papua New Guinea even organise and sponsor Golf competitions in the premier golf club in Port Moresby. And you see these Malaysians no less than twice a week at the golof course. How do I know that. I participate in the sponsored competition when I went there on business trip.

If Malaysians in Malaysia think the bureaucrats in the Ministries back home are arrogant, these chaps in the embassies and consulates overseas take the top prize.

And if you need a golf partner, you will find tons of them in Wisma Putra, among those who had returned from tour of duty overseas.

Folks

It would be a good idea that if Jeff is done on this issue about the "Wisma Putra Blues".

we copy ALL the postings and send by email to the Foreign Minister, and to Wisma Putra honcho. They should read this on their table.

JEFF OOI says: I have emailed Malaysia's High Comm on the day I blogged it. No reply thus far.

And those Malaysians who are reading this in Melbourne, and Canberra, cut and paste all the postings here and send it to the High Commissioner and the Consular in Canberra and Melbourne.

It is good to let them know EXACTLY what we think of them. After all, the chances of them changing their ingrained attitude are NIL, so might as well let them have it as it is.And why not? We are paying their salaries and their perks working overseas, including the costs of their golf bags and golf clubs, and their membership subscription.

Hi faizzi,

You're right that they've apparently moved sites. But don't you think it's foolish for them to maintain the old one?? They should have closed it down or at least redirected the link to the new one. This is extremely misleading especially when they write boldly that it is "the OFFICIAL website..."

Having said that, the new site is only barely better than the old one! sure it look slightly fancier, but again, it has barely any significant information on it.

However, I must stress that I'm not trying to lash out at you or anything.. I should thank you for pointing me/us to the new site - I guess I'm just a little frustrated at the incompetency that is exhibited blatantly.

cheers.

as for official website @ http://myperwakilan.mfa.gov.my/au/canberra, this website is no longer 'the official' website since http://www.kln.gov.my/?page=mission

Thank you for prove the point of the information being useless and outdated. This website only show how often it has been updated. The most important information is a calendar of public holidays for the embassy staff - wow. The other, a link to MSD. Like it has been said, why don't we just close all these expensive embassies around, open up and mammak food-court and send all those officers from "other Kementerian" to operate out of different stalls. Many we can get our passport done at the same time good old Malaysian food? Like it was pointed out, if Wisma Putra does not look after their citizens in a foreign country, then we should stop wasting money and cut spending there. Beside, aren't they getting a pay rise also ?

Folks

You know what is most sickening about this whole affairs.

These chaps will sit in Wisma Putra or in the embassies or consulates around the world, reading this blog, over a cup of coffee and having a good laugh at the complaints.

After all, who is going to touch them or punish them. No one, and they know it!! Pak Lah's govt is currently compromised. UMNO leaders are jockeying for positions for coming election and the Foreign Minister is currently under attack by Dr M for selling out Malaysia to Singapore.

And after reading this blog of complaints from all of you, they take their golf bags and off to the golf course or to the golf range.

And they will say, "Apa susah. Apa merek boleh buat?. " And they are bloody right.

What can Screenshot and readers do? Nothing, my friends.

In fact, these arrogant chaps in Wisma Putra think this is all "biasa" and "semua OK",, "hangat hangat tahi ayam", because after 3 days Jeff Ooi will move on to other topics and on to other issues and everybody will for about it (which is true). That's the trouble with blogging, the issues have short memory.

My friends, habits are created through repeated doing.
What makes you think, a overseas posting will change that?
What you experience abroad from the public service is the same domesticly.
Full stop.

The sickening thing is when you read the opening page of your passport and it reads:

"These are to request and require in the name of the Supreme Head of Malaysia all those whom it may concern to....and to afford the bearer such assistance and protection as may be necessary."

If the supreme head of the country makes that request upon foreigners to render help to Malaysians, why can't the officers from Wisma Putra or assignees thereof given the paid responsibility to do so actually do so consistently regardless of where the consulate office may be on this planet, regardless whatever excuse they may care more to give than provide the services expected of them, regardless of the fact that Malaysian travellers are paying hefty passport fees just so they can get out of this country, and regardless of the crappy service they get from the public service delivery system of the country, already 50 years self-administrated?

Can't the people of Wisma Putra even take a minute to figure out what's wrong and then do the damn right thing for once, these elites of the nation's foreign office? For instance, if a foreigner is going to be part of the processing chain, how is he to endorse anything if it is written in a language he cannot possibly be expected to know? And is picking up the phone to answer a call such an irksome task? Even the simplest of things - an immigration entry form - has to be filled thrice in three places on one sheet when that of HK is carbonized to be filled once.

Why can't they for once and for all think things from the rakyat/customer viewpoint? Are they trying to show off their position and privilege? Is there no shame from living on excuses?

People like to be pleasantly surprised by consistent good service, minimized from bureaucratic red-tape that has been cut off because the management can think from the perspective of the user and can still maintain the original objective of the process after removing unnecessary steps and requirements. Have they really tried hard in this as they have only shown how good they are in coming out with empty banners and charters and what not?

After fifty years we are still going into govt depts and wishing we have the patience of Job, expecting to be blackmailed by the guy who think the customer and rakyat are pests and favour-seekers. How is the country going to be competitive when this type of cretinism continues to be propagated?

Do we see a ray of hope ahead? The answer to that for this particular service we may have to ask the Consular Office in Perth. Why? Given as we understand from the exPM that the present PM has a RM60 million home in Mosman Park in that city, there would be hope that at least the office services there would be better, more efficient. After all, even the Public Works Minister who cannot possibly have a salary higher than the PM's RM20K/mth is understood to have one in the locale.

And to think we have Kasitah in the docks and Zulkipli in the grill, while outside the rakyat riot over toll hikes, fuel prices and the magical economic growth of our outstanding nation.

Enough-lah.

Neil

We can thank the NEP for the type of behaviour we get from the upstarts in Wisma Putra and those bureaucrats in our Malaysian High Commissions, Embassies and Consulates overseas.

They think that their salaries come from political parties running this country, instead of from the back-breaking Malaysian taxpayers.

You see these characters, as members of Golf Clubs in the Klang Valley, acting as those they are CEOs in private companies, instead of government servants paid for by Malaysian taxpayers. And the sick part of their attitude is their arrogance towards Malaysians who are supposed to seek help and assistance from them.

Hi Jeff.
This is happenning now in UAE and it had been highlighted in Malaysiakini. Though its in Bahasa Malaysia, I do believe your readers can still understand what the letter means.

http://www.malaysiakini.com/letters/63641

For info there are around 2000 Malaysians live in UAE. And I'm not sure how many registered themselves with the Embassy.

I do believe the Embassy has allocated budget for Merdeka Celebration, Hari Raya, or even Chinese New Year. Unfortunately the one Embassy organized for last Hari Raya was very sickenning. The Raya open house was prepared for 200 peoples and the Embassy expect Malaysian who come for the open house to bring their own food. And thats not all. The Embassy was open for Malaysian only between 2pm till 6pm. Thats all.

I've been in UAE for 16 months. Last August was the 1st time I attended Merdeka dinner oversea. I'm not sure how big was the budget, but it was pretty embarrassing as the dinner was a "stand up function", no chairs provided. Worst still; the MC, even Mr Ambassador talked in Bahasa while there were a lot of other invited guests. Not to say the foods, not even close to any Malaysian taste.

Renewing passport, I've been adviced to renew it in Malaysia. Luckily most Malaysians living here are provided with at least once or twice return ticket to Malaysia by the employer. So we plan to renew our passport when we are on holiday back home.

Thanks Jeff.

again, yet another classic bashing session, towards 1 / 2 bad apples or 'nila', working for / at the Embassy / High Comm (in our case was High Comm in Australia, the Education officers - who are not from Wisma Putra, but tagged as Wisma Putra's), that at the end led to a general labelling by almost all of us - ALL CIVIL / GOVERNMENT SERVANTS are bad, arrogant and incompetent.

JEFF OOI says: "Education Officers" Your head seems to be wired differently, cionfused. Here, we SPECIFICALLY hold the CONSULAR SERVICES to task. Right from the start, I blogger quoted the Malaysian High Commissioner to Singapore, Dato' Dato' N. Parameswaran, for a layman's definition of a Malaysian Consulate's function in an overseas mission. If you missed that, then, you have lost the plot.

surely, most of us that went on rambling about and having a field day in bashing these SERVANTS, were those who had had bad encounters while dealing with these SERVANTS. well, my deepest sympathy is definitely for you guys.

nevertheless, don't ever forget the facts that these SERVANTS are still human; have different characters of their own - same as you guys. don't ever forget that Wisma Putra has over 100 offices worldwide; and Malaysian government SERVANTS are around 1 million.

and yet, because of these few bad and rotten apples in the civil service, we are all here to judge that ALL SERVANTS are the same in their behaviour in dealing with public?

isn't that prejudice?

try reading this http://katakbesar.blogspot.com/search?q=nila

meandering from my own experience, as Malaysian abroad in the US, Singapore, and the UAE, these SERVANTS working at the Embassies / High Comms were helpful, overworked, understaffed; thus at time could get a bit rough - if I was a bit pushy too, in trying to get things faster just for my own benefit. in short, these SERVANTS are still human and humane, the same as all others human being - will retaliate and react.

as for the thing written in our passport, have u guys read the back page, para 6? it is good for us to register, in case of any emergency (God forbids), it could assist them and ourselves too.

as for the golfing thingy, only 2 out of 8 of them (then i knew by their first names) were golfers. hence, the generalization that these SERVANTS are good golfers - not at all valid i guess.

as for their wages were paid by our tax money, well, they too paid their taxes and zakat. in fact, everyone is paying taxes i.e. cukai jualan, cukai perkhidmatan, cukai jalan - taxes are not just in the form of income tax. hihi.

as for the website, i was told by one of them that each embassies' / high comms' website are to be personally maintained by them, not by their IT dept in Putrajaya, and sadly not everyone has the time and the knowledge (like us) to constantly maintain their website. thus, some of the websites are good while some are merely there for us to criticize them even more. and of course, we are good at that. hihi.

I think Faizzi posting on this blog is a little lost. I am not going to "bash" faizzi as it would not achieve anything but would like to take the chance to ask him to explain further from his experiences.

1) It is NOT A MALAYSIAN CIVIL servant bashing here. Most Malaysian living oversea are questioning the services provided by the local Embassy. Wisma Putra is responsible for running the embassy unless Faizzi has other information that another Govt department is running oversea Malaysian Mission today ? If I cannot renew my passport at the Embassy, so who is responsible for that? If services such as passport renew cannot be done, then why have a Embassy at all ?

2) Not all embassy service are bad - I used the services in Germany and except for them having to send my passport to England with a 5 month waiting period, staff have been excellent. They were professional compared to Australia. It like comparing apples off the tree to a rotten apple. Why can't the service level be the same between these countries ?

3) There is nothing pushy about getting a passport renewed as quickly as possible. It is your only form of ID in a foreign country. If you cannot produce an acceptable ID in those countries, you might be arrested and if the embassy service is bad, how do you except to get help from the embassy who has sent your passport to be renewed with a 5 month waiting period to help you ? Do you suggest that we sit in prison for 5 months ?

4) "as for the website, i was told by one of them that each embassies' / high comms' website are to be personally maintained by them, not by their IT dept in Putrajaya"
What is said is correct and nobody is say that wrong. Embassy should be updating their own website and not expect PutraJaya to do so. It is normal for them to paid for service of a local company to do that for them, hence they do not have a *.my at the end of the website address.

But let compare the information in the some of the other similar website, esp our neighbours' consular services in Australia

http://www.kbri-canberra.org.au/
http://www.vietnamembassy.org.au/
http://www.singapore.embassy.gov.au/
http://www.thaiembassy.org.au/
http://www.easttimorembassy.org.au/index.htm
the closest *.au relating to our oversea mission website in Australia would be
http://www.msdaustralia.org.au/Consular_Matters.htm
(note the very small word of 5 months for a passport)
so, since the website address is http://www.kln.gov.my/?page=mission
where there is a *.gov.my meaning that the server is in Malaysia, what is the problem for IT support from PutraJaya in the first place ?

6) What embassy support or help did the Malaysian woman held on drug charges get? She was not convicted but she did not get any assistance unless I am mistaken ? Just ask her what help she got ?

(an excerpt from http://www.britishembassy.ie/index.htm)

WELCOME TO THE CONSULAR SECTION

Please Note that this Consular Service is only for British Nationals who require assistance, it is not for visa enquiries see our contact details below.

Our Consular Section stands ready to protect the interests of British Citizens abroad. Below tells you what help you can expect from us:

What a Consul can do:

Contact relatives and friends and ask them to help you with money or tickets
Advise on how to transfer funds
Refer you to local Social Services
Help you to get in touch with local lawyers or provide information on legal aid.
Arrange for next of kin to be informed of accident or a death and advise on procedures
Contact and visit British Nationals under arrest or in prison and, in certain circumstances, arrange for messages to be sent to relatives or friends
Give guidance on organisations experienced in tracing missing persons
Make representations on your behalf to the local authorities in certain circumstances
Give information and process applications for British Nationals wishing to get married abroad

But a Consul cannot:

Intervene in court proceedings
Get you out of prison
Give legal advice or instigate Court proceedings on your behalf
Get better treatment for you in hospital or prison than is provided for Irish nationals
Investigate a crime
Pay your hotel, legal, medical or any other bills
Pay for travel tickets for you
Undertake work more properly done by travel representatives, airlines, banks or motoring organisations
Obtain accommodation, work or work permit for you

to jeff;

nahhh, i was not confused - we just think differently and having different perspectives. well, aren't we all entitled to that? nevertheless, thank you for still posting my views in your wonderful blog.

JEFF OOI says: As you know, I am serious in everything I blog, and wouldn't tolerate any attempts by readers like you who deviate from and hijack my context by using veiled manoeurvres invoking good-sounding spin like "thinking differently. In this issue, please stay true to the function of a Malaysian consulate, not British not any other country. In the absence of a clear charter by Wisma Putra, I have asked Dato' N. Parameswaran for a context. So, this is my last cautioned to you. Don't distract and confuse everybody with your confused mind.

to lupus;

thank you for not 'bashing' me. hihi.
on the passport thingy, if we are being pushy and asking them to speed up (for example in my case previously was my late) renewal application and asking them to do me the favour, instead of following the existing standard operating procedures, is that fair?
yup, i echoed your views - not all of them were bad.

to Giant88;

aiseh, you went as well for those gatherings? i was there too. as for the Merdeka celebration, i think it was conducted in Malay because the reception was for Malaysians only and 95% of the invitees were Malaysians and the MC did conserve in English when they started the 'Friends of Malaysia' side-event, whereby about 30 non-Malaysians were handed over the certificate for that program. on the second instances, not sure which raya gathering you were talking about, but for the most recent Aidilfitri gathering, the Embassy provide some food as well, while welcoming others to bring theirs for additional. - they run the program with very little budget in hand i guess.

This thread is likely to float off the main screen soon, as there are new things which may likely be covered next week (after a while one gets a tingling sense of things) so writing more about it may not get the discussion creating any significant impact.

- and yet that is exactly why commenters comment. If we write with greater force that warrants the issue, it is because (a) we know that's the way it needs to be done in this country - otherwise those jokers who can make a difference won't, and (b) we also know that they tend not to see the big picture but would immediately get down to seek an answer for each point and expand that answer into an excuse whenever the standards of expectation have been exposed to not have been met.

One fear this small-frame escapism will be carried into the socalled new public service delivery charter that the umno govt has said it will be announcing soon. Why fear? because if they continue to prune the trees without fertilising the forest, it and every thing around it will become a jungle soon enough.

We don't for instance want to know what's the remit for consular services of other countries. We don't for instance want to know how many percent of wisma putra people play hanky during office hours. We don't for instance want to hear about lack of manpower and resources and budgets that could possibly excuse weak and indifferent service. We don't for instance want to read about outdated and mindless websites that're only maintained by arts graduates in each locale. And we certainly don't want to know who might not be paying their taxes in whatever forms as rhetorical counterpoints for why the citizens of this country should expect better service from their public servants wherever these people may be.

We just want to know:

(a) have you known these problems had existed for a long time?

(b) if you didn't know, isn't it a lemon that blogospheres are useful beyond the ken of governmental imagination? can you admit that?

(c) if you did know, then can you explain why no steps were taken to address the limitations so that rakyat don't have to bugbear the govt to do-the-right-thing once-and-for-all?

In a few months time, 26 million people will sing the Negaraku (that will have to include some precocious infants and some old folks without any teeth left but this is malaysia-bolehland so anything can happen).

Do we need another 50 years before the rakyat overseas can get their passports earlier or the phonecall answered in three-rings by a public servant who may be posted in any legally-recognized sovereign office on this planet?

Spending more time to give excuses than effort to solve the problems is a surefire way to sink a country.

Don't say we don't care. In fact, we have already cared too much.

Those in the wooden cabinet and in wisma bumiputra should get down from their high horses and start kicking their boots.

After all, who wants to be as stateless as tom hanks at an airport terminal? that's what happens by analogy if consular services of a state have sunk to a level you yourself wouldn't want.

to jeff;

i see, i am still labelled as having a confused-mind huh. you can't accept the fact that WE ALL DO THINK DIFFERENTLY, and intrepreted your posting in different ways, can you?

as for the British thingy, i was only forwarding the facts about WHAT A CONSUL CAN AND CAN'T DO - while responding to Mr. Lupus' reference to cases of Malaysians being detained abroad.

anyway, since it's your blog, fair enough, YOU ARE THE BOSS and will be ALWAYS RIGHT. hmm, whatever makes you sleep well at night.

JEFF OOI says: I just let your words to expose your level of thinking. You are, after all, what you said. But you have not contributed towards providing a decent debate top the issue at hand except to rile up sentiments, and to divert, distract and hijack our topic at hand. Evidence is abundant in your previous postings. You are just what you said. To distract and to hijack our context. I wish you report closer from your base in Dubai, since you are a headless chicken ( since you had confused yourself Consular Services" with "Education Officer" and tried to confuse my readers, shame! ) who don't know an iota about our Malaysian Consulate in Melbourne -- the context of this blog entry.

to Neil;

as for Tom Hanks' film, i think you are giving a wrong example here i.e. he was 'stateless' because of the war (or some sort) in his country hence there was no govertment at all in his country, not because of lacking in consular services, and there wasn't even an Embassy (of his country) for him to refer to in the US (try to watch the movie again, please)

as for our request to live in a 'perfect world' - well, as usual, everyone does pray and hope for the best / fastest / hassle-free services in any dealings (be it with the civil services or private companies), but, reality bites i.e. we can't have it all, can we?

as for the 'excuses', well i guess, no reasoning would suffice then? but, nevertheless, kindly be reminded that NO BODY'S PERFECT. BUT THERE SHOULD BE A CONTINUOUS IMPROVEMENT. no doubt about that.

JEFF OOI says: Agreed. Let;s say this in our prayer for Wisma Putra and Malaysia. Tonight and every night.

faizzi

You can defend those bunch of MCS and Wisma Putra officers in the consulates and embassies... the fact remains they are arrogant, more interested in the perks, play a lot of golf, and think think Malaysians owe them a living.

They paying taxes and zakat do not mean that they can be arrogant and be so ridiculously incompetent to take 5 months to renew a passport. It is OK if the Malaysian consulate is in the Antarctic.

As far I am concerned,and there are sufficient proofs, they our Consulate and Embassy staff are first of all self-serving, they owe their allegiance to their political masters, and they think their salaries each month comes from doing a favour to malaysians who come to their office to renew passports etc.

Bunch of irresponsible disgraceful civil servants posted overseas.

You only need an ink to spoil the whole carton of milk. The trouble the ink is in EVERY carton of milk ( in every consulate and embassy overseas).

Malaysian consulate experience in NYC.

I can definitely relate to other's stories on the efficieny of the personnel working in overseas consulate.

I was getting my passport renewed last May and I didn't get my passport till end of August. The person working in NYC consulate was great (Mr Eng, I think!) He was more than helpful over the phone. But I made the mistake of calling to the DC office first, cos I did not know where to call. I checked online and the website has the Dc office number on. Not the NYC office. The worst part of the experience was when I spoke to a Malay man over the phone. Cant remember his name now but he was overly rude and I just have him to transfer the call back to the operator so that I can talk to another person besides him. That was unpleasant. Eventhough we do have some nasty officers in the Mass RMV offices, we can write complains about them and are assured of responses. The thing that these overseas Malaysian consulate is that we do not have any resources for us to post i our comments and these people just go on with their as though they own the place attitudes.