« Asia, truly Malaysia | Main | TM Net is history come Jan 1 »

Slow Streamyx to US and Europe?
Cable faults due to Richter 7.1 earthquake off Taiwan!

UPDATED VERSION. Since last night, my 1.5Mbps Home Streamyx has been a snarling 42 kbps connecting Palo Alto via dslreport.com. What gives?

SpeedTest_PaloAlto20061227.jpg

An industry insider attributed it to a Richter 7.1 earthquake in Taiwan, causing a major cable problem at APCN2 S7 (Asia Pacific Cable Network 2, Segment S7) between Shantou-Tanshui at 00:07hr today, resulting in congested international links to Malaysia, Japan, Korea and Hong Kong.

According to Reuters AlertNet UK, a total of six submarine cables were affected by the earthquake. See breaking news on Google.

Total capacity lost due to the APCN2 S7 problem was estimated at around 7Gbps from the TM/TM Net side alone, the industry insider told Screenshots.

On last tests, sample latency to the US was 922ms, Hong Kong 45ms, Japan 542ms, Taiwan 304ms, and Korea 1,000ms.

The net result is that, on the end-user side like you and I, we will experience high latency, and packet lost when you try to upload to/download from the affected destinations. This may result in bloggers who host with US sites -- for e.g. blogspot.com and wordpress.com -- to experience connection difficulties, so are readers who try to access their blogs.

This also means downloading my Gmails will be a pain! It's going to get more congested when more people wake up to go online as the day gets later.

Doing searches on Google mirror site -- google.com.my -- is getting tough now. And I am going to lose ample earning opportunities from Google Adsense!

APCN2 provides for swift service recovery

APCN2 is the longest international seabed fibre cable network, 19,000km in total length, in the Asia-Pacific, linking China, Japan, Malaysia, Republic of Korea, Singapore, and onward to linking America, Europe and Australia. The network went into operation in October 2002 for the initial phase.

The project was spearheaded by 26 telecommunications companies, namely Advantel, Cable & Wireless Global Network, Cable&Wireless HKT, China Telecom, China Unicom, Chunghwa Telecom, Concert, Global Network Services, Global One, Japan Telecom, KDD Corpe ration, Korea Telecom, KPN, Layer 2, MCI, WorldCom, Metromedia Giber Network Service, NTT Com, NCIC, OneLink Cable Network, PLDT, StarHub, SingTel, Taiwan Fixed Network, Teleglobe, Telekom Malaysia, Telstra and Williams Communications.

The APCN2 cable system was designed to provide 2.56 Terrabits per second (Tbps) using state-of-the-art Dense Wavelength Division Multiplexing (DWDM) technology to provide upgradeable, future proof transmission facilities. However, APCN2 currently runs on a designated transmission capacity of 160 Gigabits per second (Gbps).

According to the APCN2 agreement, Malaysia maintains a Terminal Station at Segment T2, Kuantan, whihc is within Segment S2 and represented by TM Berhad. Whereas, Segment S7 affected by this morning's earthquake consists of submarine cable containing four (4) optical fibre pairs that connect the Network Interfaces at the Terminal Station at Tanshui (Taiwan); and at the Terminal Station at Shantou (Mainland China).

Under the APCN2 specifications, all Segment S are terminal stations equipped with critical terminal equipment, including Network Interface for STM-1, STM-4, STM-16 and STM-64 levels.

Critically, the APCN2 Agreement also provisions that all Segment S must maintain adequate inventory of related spare and standby units and components, which include but not limited to optical amplifiers, BUs (Branching Units), cable lengths, and terminal equipment.

The customers' anticipation is none other than swift service recovery.

I wonder if we have a workable traffic diversion or redundancy loop for International links; and I don't know if Singapore is equally affected like we are?

UPDATES: Screenshots has been advised that repair work at APCN2 may take several days, which means the slow link to international sites may persist for a while.

TM Net has an announcement of the service outage besides confirming what has earlier been reported in Screenshots.

TrackBack

TrackBack URL for this entry:
http://www.jeffooi.com/mt32/mt-tb.cgi/1169

Comments

Yes. I'm using Singapore ISP. US site is slow as well.

Jeff, Singapore is a good benchmark whenever Malaysia faces problems.

For instance: Was Singapore affected with flood like Johor?

JEFF OOI says: Talking about benchmarking among our peers in ASEAN, I think it's a huge insult to compare Malaysia with Thailand, Indonesia, the Philippines, or worse, Myanmar and Cambodia. We are not Jaguh Kampung, are we?

aku anak malaysia,

Just to answer your question, yes, certain parts of Singapore were flooded.

In the meantime, can someone recommend a regional site for international news?

You can get regional news from Channelnewsasia.com

News as taken from www.channelnewsasia.com

Earthquake in Taiwan results in slow internet service in Singapore
By Hoe Yeen Nie, Channel NewsAsia | Posted: 27 December 2006 1153 hrs

SINGAPORE: Despite the distance, Tuesday night's earthquake in Taiwan made its presence felt in Singapore.
Internet providers StarHub and SingTel say the earthquake caused disruptions to the undersea cables, resulting in slow internet access to some sites.
Both companies say internet traffic diversion and restoration works are currently underway.
SingTel adds that its undersea cable system with Europe was not affected. - CNA/so


Taiwan quake disrupts Internet
Posted: 27 December 2006 1222 hrs

HONG KONG: The strong Taiwan earthquake, measuring a magnitude of 7.1, damaged several undersea data cables in the region on Wednesday, jamming up the Internet, a Hong Kong phone operator said.
"Due to the earthquake that hit Taiwan last night, several undersea data cables were damaged," said a spokesman for PCCW, Hong Kong's biggest fixed-line operator.

"Data traffic to Taiwan, Korea, Japan and the United States is affected," he said, adding that the company was diverting the data and monitoring the restoration of the cables. The spokesman said data capacity has been reduced to 50 percent, and that there had been an upsurge in attempts to accessing the web in the region as people were trying to get information about the quake.

He cautioned that some Internet users in the region could experience congestion over the next several days.

Singapore’s internet providers, StarHub and SingTel, were among those affected, as the incident has resulted in slow internet access. Both companies said internet traffic diversion and restoration works are currently underway. SingTel added that its undersea cable system with Europe was not affected. It is not immediately clear when the damage will be repaired
An official at Taiwan's Chunghwa Telecom Co. (CHT) also reported that the earthquakes have disrupted international phone calls to and from Asian countries. Fortunately, mobile and domestic phone calls in Taiwan remain unaffected. - AFP/CNA/so

This morning tried to open my daily morning websites and found out about the international link outage. Really don't have much local content to look at besides jeffooi/cari/lowyat. This shows how sad the state of malaysian dotcoms is.

Luckily I have access to a proxy hosted on tmnet eastgate, but still quite slow. In fact, it takes two minutes to finish the typekey verification for me to post comment here. Perhaps jeff can disable it for temporary(for ppl to rant about connection here)?

I can't login to typekey service when I am on streamyx. Then I VPN back to my office that use Maxis iLink. I manage to login. This mean, Maxis iLink still able to browser the web, even to oversea. The speed is quite okay. TMnet is almost completely out. Lots of timeout.

aku anak malaysia & Jeff,

Singapore was affected by the rains and there was floods, though not as bad as Johor, for sure.

My cousins who stay near Bishan experiance flash floods on the roads leading to her place.

So it does happen...not at that big a scale as Johor !

even without earthquake my streamyx has been shitty for the past 6 weeks.

Jeff,

I have found a bit of a stopgap approach to get around the slow connection by using Australian proxy servers. The full details are on my blog, but I know that some people will not be able to view it because my blog's servers are in the US (cheap mah...).

So, a summary: configure your browser to use a proxy server to access the internet. If you use Internet Explorer, go to Tools and then Internet Options, then click on "Connections". Click on "LAN Settings" and tick "Use a proxy server for your LAN". Fill in the boxes with the details for your proxy server.

To find a proxy server, you can use Google. There are many lists of proxies out there, such as this one. I recommend using an Australian proxy, since Australia is probably the closest country to Malaysia not affected by the Taiwan earthquake.

I'm not sure how severe the problem with the internet actually is, but I was unable to view any foreign sites except Google until I set up my browser to use a proxy.

for those interested, click here to see TM network topology.

also, you can monitor Asia Internet Traffic here.
http://www.internettrafficreport.com/asia.htm

and i just only get connect now... after soooo many times either lagging like sloth or dc. to make worst, all my works required me to go online.

You may be having the same problem as we have at my house Jeff...

We supposedly have 1mbps streamyx, or as least it says so on the bill for which rm88 is faithfully paid to TM every month by my dad...

But then when i recently got back fom AUS and logged in to the router to check settings when i felt the net was too slow, I noticed the modem reports that the line is configured to only go at 512kbps...

For those who would like to connect to the Internet, you may want to use some of the proxies out there. There are some good ones being shared right now in the Lowyat forum. I tried, and it works.

http://forum.lowyat.net/topic/388137

For those who would like to connect to the Internet, you may want to use some of the proxies out there. There are some good ones being shared right now in the Lowyat forum. I tried, and it works.

http://forum.lowyat.net/topic/388137

INTERNET does not operate in a legal vacuum.
Read this before you post a comment in this blog!

Post a comment

(If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.)