Screenshots

I was first alerted on November 4 -- via LensaMalaysia members -- of Streamyx users facing difficulties in accessing Google services. I was informed that the affected Klang Valley areas include Kelana Jaya, TTDI, Damansara Jaya, Kota Kemuning

In fact, based on feedback I received, the problems were detected as early as October 18. For the last few weeks, including yesterday, many TMNet users in the Klang Valley area have been experiencing intermittent "Google-blackouts" on their Streamyx service; basically services that are related to Google (Search, GoogleTalk, Earth, Gmail, etc) can't be accessed for some periods of time.

There is a rather primitive way of overcoming the problem: Reboot your ADSL modem, but that's not getting into the root of the problem. It's primitive, I repeat.

We have since initiated an internal communication with TM Net/Streamyx, with assistance from Hanson Toh, Google's country consultant.

Here's the kind of feedback we need from you: Please kindly folow the instructions below,and forward your findings to Mr Hanson Toh (hansontoh @google.com), with a cc to me (jeffooi.screenshots @gmail.com):

Only for TMNet users experiencing "blackouts" on Google-related services)

If the users are experiencing the captcha page or a 403 error page...

I ) Your external IP address.
To obtain your external IP address, please visit http://www.whatismyip.com/.

II ) A screenshot of the error page.
To create a screenshot, please follow the instructions below:

1. Once the page in question is displaying on your screen, press the Print Screen key located on the top right-hand side of your keyboard. Note that you won't receive any verification when you press this key.
2. Open a new, blank document using Microsoft Word or a graphics program, and paste the screenshot into the document (right-click > Paste).
3. The approximate date/time when you saw the captcha page. To obtain your time in GMT format (London time), please visit http://www.timeanddate.com/worldclock/city.html?n=136.
4. Finally, save the document and attach it to your reply. Please send your reply to hansontoh@google.com, with the subject-title: Google - error page result. (PLEASE USE THIS SUBJECT-TITLE as I will apply a filter to capture and sort only this title)
5. If you do not mind, please also provide your email address so that we can give you any feedback if it becomes available, or possible to do so. However, if you prefer, PLEASE FEEL FREE TO DECLINE giving your contact email.

TV Smith's IP Check function on www.mycen.com.my is also another convenient way of generating the above data.

You may download a sample reference of what this info would look like.

Many thanks in advance for your joint-help and support to solve this issue, which may be caused by a variety of reasons, either from Google's side or from our local ISP/links.