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Sep 15: Streamyx User Group meeting confirmed

UPDATED VERSION. After several false starts, the Streamyx User Group Meeting for Klang Valley that was first mooted in this blog in May is finally going to take place.

This is the schedule:

DATE: Friday, September 15, 2006
TIME: 5.00 - 7.30pm
VENUE: Serunai 1 & 2, East Wing, Hilton Petaling Jaya.
DRESS CODE: Office Attire

TM Net staff has also agreed to assist in the logistic by putting together an RSVP mechanism. You are requested to email -- download and fill up this template and send as email attachment -- or telephone the RSVP team on your attendance before September 8, 2006.

RSVP contact persons:

Wan Mariani
Tel: 03-83188148
H/P: 013-3975031
Fax No: 03-83185066
E-mail :wan_mariani @ tmnet [dot] com [dot] my

Busairi Mahfudz
Tel: 03-83194454
H/P: 013-3996082
Fax No : 03-83185066
E-mail: busairi @ tmnet [dot] com [dot] my

I will be very grateful if you also copy your RSVP email to me at jeffooi.screenshots@gmail.com.

We have the commitment from the TM Net senior management team, and CEO Michael Lai will be accompanying them to the event.

Among the heads of department invited to attend are from Sales, Technical Operations, Content & Digital Homes, and Customer Relationship Management, among others.

TM Net has graciously agreed to provide logistics support, and pick up the hotel bill with refreshment thrown in.

Please mark a date for this event -- it's not easy to organise one of this magnitude. Please download the invitation card here.

Here's the programme line-up:

  • 5.00 p.m. - Arrival of TM Net Management and Guests
  • 5.30 p.m. - Welcome Address by Mr. Michael Lai, Chief Executive Officer, TM Net Sdn Bhd
  • 5.45 p.m. - Presentation by En. Ghazali Omar, General Manager, Sales, TM Net Sdn Bhd
  • 6.00 p.m. - Presentation by En. Badrul Hisham Ahmad, General Manager, Technical Operations, TM Net Sdn Bhd
  • 6.15 p.m. - Presentation by En. Shahrudin Ibrahim, Acting General Manager, Content & Digital Homes, TM Net Sdn Bhd
  • 6.30 p.m. -
    ( 1 ) Unveiling of TM Net User Group Website by Mr. Michael Lai, Chief Executive Officer, TM Net Sdn Bhd
    ( 2 ) Committee election & formation
    ( 3 ) Photography Session
  • 6.45 p.m. - Q & A session
  • 7.00 p.m. - Refreshments
  • 7.30 p.m. - End
We expect to have a meaningful session to dialogue issues close to the hearts of Streamyx users, like Quality of Service (QoS), customer education on trouble-shooting, the 1300-88-9515 Call Centre, service availability in matured and new housing areas, CRM perspectives on Top 5 customers issues, pricing, reliability and throughput of international links, HotSpot coverage, and network latency related to P2P applications, Streamyx's corporate strategies in keeping up with broadband service benchmarks in the First World countries... etc.

We hope to have a free-flow of customer feedback and ideas, and later, to structure them into sustainable forum with the setting up of a Streamyx User Group for the Klang Valley among the attendees. This User Group will meet regularly besides managing a Streamyx User Group website set up for the sole purpose of user interaction.

Streamyx_Michael_Team.jpg

This a big move forward since the bloggers first met with Michael and his senior management team in USJ on the Merdeka eve last year (picture above).

The draft statement of purpose for the setting up of the Streamyx User Group is available here.

I will try to email to those who have pre-registered via this weblog in May to alert them of the forth coming meeting. Please also feel free to forward this blog entry to as many of your friends as possible. Even those who didn't pre-registewr themselves are welcome to the event.

Posted by Jeff Ooi on August 29, 2006 07:24 AM |

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Comments

Jeff,
Great effort for championing our connections. Await your RSVP thingy. Thanks

Posted by: MYnow [TypeKey Profile Page] | August 29, 2006 12:07 PM

SIG Sabah already had its 4th meeting to date. So far so good. Except the registration with ROS part is still quite vague.

You may also checkout the "soon-to-be" launched Usergroup website at http://usergroup.tmnet.com.my

Posted by: Jules [TypeKey Profile Page] | August 29, 2006 12:24 PM

Great efforts in moving this forward, Jeff.

I would try to make it there though no guarantee. Need to ask them about service availability vis-a-vis server uptime and degradation issues.

Posted by: balow [TypeKey Profile Page] | August 29, 2006 01:29 PM

Wow.. I'd love to be there, but alas, I have exams on that time.

Can someone bring up the latency issue? Why traceroute to other countries reveal that the latency is so high on certain IPs (60.48.xxx.xxx 219.95.xxx.xxx 60.50.xxx.xxx) while IP such as 218.111.xxx.xxx has got low latency? When will they fix it?

Posted by: Ken Watanabe [TypeKey Profile Page] | August 29, 2006 05:22 PM

Yah I get a constant 640ms ping now..

I can hardly play games, when I get 60.49.xx I get a 350ms ping but 35% dropped packets.

Sometimes it rockets to 1200ms, but when I ping local IP addresses it's 45ms as it should be.

There is nothing wrong with the infrastructure as such, just a horrible overloading of the International links.

Really makes me miss my UK connection.

JEFF OOI says: Friend, please come.

Posted by: ShaolinTiger [TypeKey Profile Page] | August 29, 2006 06:03 PM

back in long long time ago, when tmnet first startup, the tmnet newsgroup was "suppose" the channel that let tmnet listen to subscribers and to help troubleshoot user problem, and also a channel of user help user. Look at the tmnet newsgroup (community/support/streamyx etc) now, anyone seen any single reply from tmnet personal ? Now in steed of newsgroup, its transform to portal lah, blog lah, usergroup website lah, i hope with this move, tmnet will really listen to the usergroup, because the newsgroup was up more than 10 yrs till today, tmnet dont care abt putting some personal/efford to respond/help for more than 10 yrs, lets hope this will not happen to the usergroup, but whats the different between newsgroup and usergroup ? Bottomline is nothing will improve until tmnet start listen and act to it, otherwise usergroup will be just like another tmnet newsgroup, same sh*t, different bowl.

Posted by: devsnull [TypeKey Profile Page] | August 30, 2006 06:11 AM

I've RSVPed, and also posted the notice on my blog for broadband issues - www.redesignmalaysia.com. See all of you on the 15th!

Posted by: Josh Lim [TypeKey Profile Page] | September 5, 2006 02:49 PM

Great josh, see ya there!
See you there too Jeff.

Posted by: p0ts [TypeKey Profile Page] | September 9, 2006 01:14 AM

btw, do you think it's a good idea to bring up stuff Internet Exchange Points http://en.wikipedia.org/wiki/Internet_Exchange_Point
(local peering points) to improve quality.

Also, maybe to ask about the Asia Internet Exchange Network Access Point Malaysia (ARIX)
& the Kuala Lumpur Internet Exchange that Malaysia said wanted to set up few years (2003) back as there seems to be no update about it since then.
Don't believe me? Go google the info...
or if u have more info or feedback, please post a reply here. Thanks!

Posted by: p0ts [TypeKey Profile Page] | September 9, 2006 01:41 AM

INTERNET does not operate in a legal vacuum.
Read this before you post a comment in this blog!

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