LCCT... Shaking legs and banging balls
Several of my friends, who took AirAsia for regional travels, have unsavoury remarks about LCCT (Low Cost Carrier Terminal) at Sepang, which beat Singapore to open on March 26.
They say LCCT stands for 'Low Class Commuters Terminal'. Really? I decided to give it a check. (I did forewarn I would relate to you that my air-travel from LCCT Sepang to Jakarta's Soerharto-Hatta airport took me five hours, not of the usual two. Yes?)
My flights were AK956 and AK957 over the Labour Day weekend. Return fare RM279.98, taxes RM133.00 in Malaysia and 100,000 rupiah (about RM50) in Jakarta. Total price: RM412.98 plus Rp100,000. Rounded up, say RM460.00 lah.
I checked-in 90 minutes ahead of flight time, only to be told that it has been retimed to two hours later. The check-in staff said the aircraft developed undercarriage problem in Jakarta and delayed the turn-around. (But in-flight, the pilot announced that KLIA was restricted to one runway for all take-offs and landings that morning, so delays snowballed. Which is which?)
So, what was I to do now, with three-and-half-hours to burn? It was a short trip, so I didn't carry my laptop. Even if I did, there was no WiFi.
Instead of banging balls, I wandered around the airport complex, which I missed looking at while rushing to check in awhile ago.
LCCT nampak hebat juga (looks impressive).
However, on closer inspection, I must say LCCT is Malaysia in miniature.
It's heartening to see private cars are given the lane closest to the departure hall, with taxis taking the outer lane, and public buses occupying the out-est.

The SkyBus, RM9 one way to downtown KL Sentral, which is some 50km away. Good deal for decent bus-ride like this. I saw many foreign backpackers using the service.

Aaah... this is Malaysia. Parking on yellow line, no driver inside. OK, rubbing salts onto the wound. The 4-wheel drive belonged to the Election Commission. Did the 'Little Napoleon' know that if the VIP has missed his AirAsia flight, can't he park at the open-air carpark which is just some 100m away? Hey, since when our government officials started taking the no-frill flights?

This is the only quick service restaurant at the departure hall. Roaring business there. Me? Thanks, but no thanks..

This is Asian Kitchen with its off-flight services that even other airline passengers are talking about. Short on smiling faces, stuffed with stuffy aircon, and sprinkles of free houseflies (the live ones that floats on your bowls).

A 'happy meal' of nasi lemak spesial (a cupful of rice, rudely sliced cucumber, sambal, rendang springy meat, and a soda with free refills) will set you poorer by RM12. A Skybus trip to KL Sentral -- 50km away -- costs RM9, remember? Hint: Next time, tapau for your meals, or order nasi lemak or instant noodles onboard AirAsia, which are marginally cheaper.
Space, space!
Next, comes space utilisation. It's very Malaysian, it's a world of two partitions.
If flight delays are a given, so are chairs for the temporarily-stranded passengers. Some chairs, in plastic wraps, are too new to sit, like these: (MAHB bosses are saying: Look, who say we didn't add more chairs?)

Some had to sit on luggage trolley, like this lady:

Or do what average Malaysians do for passtime, yak yak yak...
Or get squeezed into a tough corner, where aircon blowed slow but people didn't complain:

OK, spacious space...
We are future-proof, mind you, as we want LCCT Sepang to be the regional hub of no-frills carriers. Look, half of the LCCT is catered to more check-in counters. We build it, people will come -- though we only AirAsia for now.

Nobody knows who belonged to this lonely computer. At least it could have been put to better use, say solitaire.

OK, gotta give credit when it's due. Now, even every makcik can fly.

Sanitary services
Cleanliness in public place that people can see is done to top marks.

But in private chambers... two out of four urinals get out-of-order in one month. How do man piss these days?

OK, there's one duty-free shop, a boutique cafe to please the low-fare crowds in the departure lounge... ample chairs too.
Finally my flight was being called for boarding at 19:20hr. This picture shows the lucky ones who got their AirAsia flight on time.
No, my plane was not going to take off for another hour.
The chief flight attendant had a muffled argument with his stewardesses and ground crew. Two passengers were still missing. I was seated on Row 3, in the company of AirAsia Indonesia pilots on my right, another pilot (they called him captain) and an AirAsia marketing executive (she flashed her marketing Powerpoint throughout the flight without looking at it seriously -- must be out to impress the two gentlemen who sandwiched her), and I was watching them -- they boarded the flight ahead of us. Weren't the first-right-to-board reserved for the elderly and the children? And they got to choose their seats. Great.
OK, no overhead compartment space for me. I had to hug my fully-stuffed LowePro camera backpack on my lap.
Finally, after prolonged anxious moments, a man from Row 2 on my right rose and told the head flight attendant that the two missing would be coming in soon. No reasons, but we had passed flight time.
Minutes later, the Row 2 man said the two were having problems at the immigration. I didn't hear any intercom between the flight crew and ground support, but the head attendant was seen entering the cockpit, perhaps to pass on the message to the captain pilot. Intercom started wheezing soon after.
The Row 2 man, holding Malaysian passport, stood up again to say the flight must hold as the wives of the men with Immi problem were already onboard, pointing to a woman in tudung, holding an infact in Row 2, my side. OMG. Passengers at the back started to groan, some through their stomachs, obviously.
Everybody waited for a decision. The pilot ordered final preparation for take-off, but the flight would not take off until the luggages-without-passengers had been off-loaded.
Some fifteen minutes lapsed before the aircraft door was armed. There was a short ovation from the back when the pilot re-announced his responsibility to offload the luggages.
The delay had, by then, escalated into three hours. But not too bad. At least I managed to shrug off Dr Azahari and Noordin Mat Top from my mind throughout the two-hour flight to Cangkereng, Jakarta.
The Row 2 man and women, all four of them, were extremely cool as I took a last glimpse of them while waiting to pick up my check-in luggage. Not even the infant cried.
It was too late for nasi padang at Sari Bundo when I boarded a Silver Bird. I had to apologise profusely to blogger SK who played host there.
It was all due to 'sebab-sebab yang tidak dapat dielakkan'.
Comments
MAHB was the ones who demolished the old subang airport building for a reportedly RM140million. Half of it in consultancy fees. Can you blame them for putting up the airport taxes? The same guys now charges every Malaysian, whether they are in Kota Kinabalu or Penang, similar airport taxes to cover the cost of building KLIA. They cannot even handle the taxi and illegal parking problem at KLIA, what more aeroplanes.
Posted by: sydput
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May 8, 2006 03:01 PM
Jeff, interesting write-up on the new terminal (I haven't been there yet). Haven't had very good experiences with AA. First time in Jan (Sibu-KL), I had my luggage tampered with (no apologies/any response from them after the incident). 2nd time, my flight from KK to KL (Feb) was retimed twice, delayed for more than 6 hours and we ended up departing only at 3.15am. They could only tell us "technical problem". Yes its good that "everyone can fly" but now I can't help but hv second thoughts.
Posted by: diana
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May 8, 2006 03:39 PM
The LCCT reminds me of Terminal 3 in Subang. Except that it is so far from the Main Terminal.
The other problem is the aircraft parking. The old T3 had the aircrafts nose-in at the gate, making passenger movement shorter.
This LCCT has aircrafts parked at the apron, and passengers frequently needs to walk a considerable distance amidst airside vehicles and aircrafts.
I wonder what happens when it rains? A friend told me once his flight was delayed because they could not board passengers due to torrential rain.
Honestly, I just wonder how much money can be saved by spending money to make a terminal that maximise passenger inconvenience?
While it may be called "Low Cost", as Jeff pointed out, the food prices is anything buy "low cost". Maybe AA should take over the food outlets too? Caveat, while AA fares are still cheaper than MAS, the price seems to be creeping up, now that MAS Supersavers are no more.
By the way, haven't been back to the main terminal since AA moved out. That is a fair bit of passenger traffic removed. I wonder if KLIA is back to the errie empty vacuous place it was when it started?
Posted by: limeuu
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May 8, 2006 05:20 PM
Been through LCCT twice since it opened and I didn't think it was too bad. Both times no problems with AA in terms of flight times so was really pleased. I'm going to fly from the singapore budget terminal in June so will be keen to see the difference.
The part I didn't like was the transfer between KLIA and LCCT. Use the traditional coach bus that doesn't work with passengers lugging oversized bags etc who want to carry onto the bus!! Then they squeeze everyone in so people standing also up to the door. I think in Singapore they use the proper busses suited for airport (everyone standing type).
Oh, and no burger king ;-(
I even slept overnight recently because took the last flight back from BKK and first flight out to Kuching. Here is a tip, use the SUN newspaper as a temprorary mattress of sorts and find quiet corner. I don't know people can sleep on those chairs because not even. I think I must have slept quite well because another passenger woke me up at 5:30 because he was concerned I was going to miss my flight!!
Yes I agree with the limeuu, I bet the KLIA domstic is like ghost town or will be when they rationalise the flights. Another white elephant in the making. Wonder if AA and MAS can switch?
Posted by: Progressive
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May 8, 2006 05:31 PM
I've used the LCCT frequently and I really like the "economy" of it.
I don't understand the complaints about the "low class" because all I want is to get to be able to board the plane asap when departing and get out of the airport asap when I arrive. I certainly didn't like the lengthy walks at KLIA.
And LCCT does just that.
I've also got to wake up some 40 minutes earlier in the mornings to catch my flight using Skybus instead of KLIA Express, but hey, I save RM26 for it. Great!
And with Digi EDGE service, I get to blog and surf while waiting for flight. Time is usefully spent.
With the exception of the distance, I love the airport.
:) Tony P
Posted by: tonyp
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May 8, 2006 06:27 PM
Like in all things Malaysian, our third world mentality will make this facility a third world infrastructure. All it takes is time.
Posted by: Yumcious
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May 8, 2006 07:03 PM
The LCCT looks? OMG....Just wait for few raining season and monsoon month, we will know the QUALITY of RM1 Billion LCCT.
JEFF OOI says: For the record, the LCCT was built at a cost in slight excess of RM100 million.
After 1987 Korean air being bomb, it is standard procedure to offload luggages if any passenger fail to make it on time. Perhaps the pilot should announce the name of the passenger who delayed the whole flight.
Posted by: moo_t
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May 8, 2006 07:54 PM
I was there on Sunday. The LCCT sucks big time. I was in Manila a year ago and their low cost terminal was much more organized, better and spacious.
Air Asia is much more nonsense as compared with Cebu Air, a low cost carrier, that I took. The stewards were much friendlier and there was complimentary drinks. I wonder why can't they do as well as Air Asia.
Anyways, the LCCT is just not up to standard!
Posted by: Dangerous Variable
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May 8, 2006 09:44 PM
To comment on this by Jeff.... (But in-flight, the pilot announced that KLIA was restricted to one runway for all take-offs and landings that morning, so delays snowballed. Which is which?)
I was at KLIA on 1st May 06. There were a group of us plane spotters outside of the airport near the perimeter fence area from 9AM to 6PM.
On that day (in fact, the whole of that week) runway 14R was used for taking off and landing from 11AM to 6PM.
Traffic was not that busy for the whole day and the air traffic controllers were doing a good job too. Not much of congestion on Runway 14R. The max for a plane to wait for their turn to take off should be around 10 to 15 mins.
If single runway operation was to blame for the delay of flights, certainly other airlines would be affected as well.
I would say AK is using this minor issue as a lame excuse to cover their short coming.
Posted by: chaity
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May 9, 2006 09:21 AM
hi jeff,
hehe, out of topic abit. you can fly KLM for less than RM400. sometimes it's almost half of that ammount. to top that, they have online check-in (you can pre-select your seats prior airport check-in) and issues e-ticketing. it's less hassle, great service and cheaper too! (sounds like a good chinaman deal, haha).
Posted by: anakjantanmsia
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May 9, 2006 11:04 AM
once we got stucked at the airport for AA flight delay, for 3 hours to miri.
when on board, i was talking to my friend, "Now Everyone Can Fly...but LATE"
suddenly nearby passenger started to laugh...real loud...
Posted by: blurrman
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May 9, 2006 11:45 AM
Slightly off topic, but I am beginning to think that there is room for an "intermediate cost" airline.
I think AA has gone the low cost model too far. Read yesterday's letter in Malaysiakini about a passenger being charged for use of a wheelchair!! Yeah, everybody can fly, except for the handicapped.
A reasonable "Intermediate Cost" airline will dispence with the class system, airmiles, special lounges, meals, etc to cut cost.
However, it should still serve drinks gratis, have designated seating, use aerobridge, be on-time (read reasonable trunaround time; AA's 20 minutes is TOO short).
Charge between MAS and AA fares, and I will definitely use it.
Posted by: limeuu
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May 9, 2006 11:58 AM
This is off topic and yes this is a low cost terminal. The steel trusses are not even fire-protected. (Steel trusses are those triangular structure as seen in the supporting the roof e.g. the photo with the coffee shop, cafe ekspreso).
I don't have to explain how weakly steel behaves in fire as many have already read / heard how the Twin Tower, NY collapsed due to fire.
Posted by: swee_ann_tweety@hotmail.com
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May 9, 2006 03:39 PM
I don't know about you guys but my feeling is that LCCT was built so as to lower the profitability of AA. That's my personal feeling.
No matter where you place AA, I am sure they will survive unlike some "other" airlines.
Posted by: swee_ann_tweety@hotmail.com
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May 9, 2006 03:42 PM
Side track a bit, it seems that delaying flights is not the "sole-rights" of AA. In China, 80% of the domestic flight will get delayed for at least an hour, all for one announced reason -- "air way congestion".
Over here in China, you are lucky if your flight was announced delay before you enter the air plane. At least you can wander around at the airport, stretch your leg a bit, do some eating, go toilet, buy ice cream, etc. Often enough, passengers are only told that the flight was delayed when we already sitting inside the airplane, with safety belt securely fastened. You just cannot do anything. Meal could not be served because they just simply do not know when can they take off... (they are worried if meal is served halfway and they have to take off, then food might be spilt..).
Perhaps we should have a global forum on the topic "how to have on-time flight schedule" to save passengers' valuable time.
Nowadays, taking on-time flight is really a great bonus for a traveller. And we never get to know the real answer behind of all these flights delay...
Posted by: D.
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May 9, 2006 04:45 PM
Another grip, and sorry again, off topic, The new AA A320s are the MOST uncomfortable aircraft I have ever been in, in my entire life! There is zero leg room, (I am a 6 footer), and the seat back CANNOT be reclined. At least the old B737-300s have decent leg space, and reclinable backs.
swee ann, no, AA actually wants this kind of setup, they initially wanted Subang, but the G said no. They will make NORE money now, as their overheads are lower at the LCCT, and their fares have gone up, when the competition from MAS is gone.
In spite of all the complaints about MAS, I have always defended them, they at least have decent services, nice clean aircrafts, and a pretty good on-time track record.
Posted by: limeuu
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May 9, 2006 05:07 PM
It is not the A320s that are uncomfortable. You can put a double bed and shower in one if you want (of course have to BYO - buy your own). The seat size and leg room depends on the airline. The seats can be shifted or dismantled as required.
Posted by: cskok8
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May 11, 2006 12:04 AM