Milan, PDU 9516
I had a culture shock when I returned to Penang on Saturday. A culture shock that was raw and rude.
Like millions of typical Chinese-Malaysians in the country, I had to perform a cultural observance for Qing Ming, (sembahyang kubur), so I took a trip back to Butterworth over the weekend. My mum and my siblings are staying in Penang but my ancestors' graves are scattered around Pendang and Alor Setar, in Kedah. I had to maximise my time.
Had I driven home, it would have cost me RM170 -- RM100 on petrol, RM70 on tolls -- excluding the vehicle's wear and tear.
Since the Government has asked us to 'change our lifestyles' in these days of fuel price hikes, I decided to do a Joe Public journey to see how it would burn my pocket. The second thing was to try out the new public transport system that the Penang state government implemented effective from April 1.
As time was, and still is, a luxury for me, I decided to take public transport that's known for punctual departures, hence my choice was Parkway's Nice Executive Express (RM50.10) for the outgoing, and AirAsia for the return trip (RM145.00).
No, by taking public transport, it didn't actually cost me a simple calculation of RM195.10 getting from Point A to Point B. There are many other hidden costs which I can't claim for reimbursements from anyone else. Such is the life of a Joe Public.
Spending less than 48 hours in Penang, here are some survival tips and a recount of my culture shock in my adopted hometown, the (faded) Pearl of Orient.
Nice Express
The Parkmay Nice Coach service takes its passengers at the KTM station in Jalan Hishamuddin, Kuala Lumpur. Had I taken a KTM Komuter from Subang Jaya, it would have cost me RM1.70 to reach the boarding point. However, due to our dreaded fear of KTM punctuality, my wife drove me to the Old Railway Station in order to keep time within our control and command.
We reached the Ols Railway Station by 2.20pm though the bus was scheduled to depart at 3.30pm. Nice/Plusliner seem to be the only visible occupant in the rustic railway complex. As a Nice Executive Express passenger, I was greeted to the executive lounge and treated to a cup of hot coffee and two doughnuts. I whiled away the waiting hours reading the papers as TV showing the Saturday afternoon Bollywood movies wasn't piercing loud.
This was my xth-time travelling on Nice, the service has improved visibly. I called my wife to tell her that.
The journey was uneventful and the bus only made a 15-minute pitstop at the Bukit Gantang lay-by, and the driver took us to Penang within 4 hours and 15 minutes. Onboard, a tiffin box of sandwich, choc-biscuit and mineral was served. I decided to starve for the Penang hawkers' food.
Milan Travel
My nightmare started on reaching the Sungai Nibong bus depo, which is loacted near the Pesta Pulau Pinang site. The bona fide taxi charges a flat rate of RM23 to get me to the ferry terminal at Weld Quay. No way, that would be about 50% of the bus fare to get me from KL to Penang!
It was around 7.50pm. Feeling still early, I walked up to the mainroad to trying wave down a kereta prebet sapu. No later than 10 minutes, a stagecoach which faintly displayed the colour scheme of good-old Yellow Bus pulled over in front of me. It's now rebranded Milan Travels.
I yelled out: "Jetty?" 'Masuk!" the driver, a young Indian chap, replied and demanded RM1.60 from me as I boarded. His 'conductor', also a young Indian chap, just smiled coyly and collected my fare.
The bus was a ramshackle and has seen better days. Its inside was dusty, hasn't been bathed inside out for years. The temperature in the coach was apparently warmed by the leaking heat insulant and the aircon compressor noise. I could feel it was as uncomfortably warm as a whorehouse at the Mexican border.
The bus took us many residential areas, trespassing the ramshackle ghettos that made up Jalan Jelutong, Perak Road and finally around Pranging Road where Komtar stood like a sore dick. The familiar Shangri-:La Hotel seemed like a maiden stripped of her virtue as it now looked more a traders' hotel.
In short 20 minutes, I was given a tour of the city slumps in Penang, punctuated with dilapidated pre-WWII buildings and abandoned remains of collapsed multi-storeys.
Penang has no plan for urban redevelopment. It looked like a terminally sick patient now entering the hospice.
It was 8.25pm. Many passengers alighted at Komtar. We, those left to proceed to the Jetty, were suddenly herded back to the back portion of the bus by a second bus conductor, this time another Indian chap who looked like a rowdy youth I often saw during the Thaipusam parade in Kebun Bunga. We were finally asked to get down from the bus and to follow him to the next bus behind, his hands waving high several ringgit notes.
The second conductor 'negotiated' for us to board the second bus. But the driver of the second bus refused to let us in. He was going back to Bukit Jambil and Bayan Baru. When he smilingly endured the #@&* from second conductor of the first bus, we had to quickly to follow his trails as he made his way amidst the restless crowds back to the first bus.
Now, the first bus has decided to abort the unfulfilled trip to the Jetty as its driver, too, had wanted to turn around to Bukit Jambul and Bayan Baru.
All abruptly, the first conductor started to distribute one ringgit to the 10 of us who were supposed to continue our journey to the jetty. A young Malay chap, who looked like a college student, ended the two of us having to share an old 2-ringgit note, whose circulation is being stopped. I gave him a buck to take over that tattered 2-ringgit note, with enough time learn from him how chaotic these Indian-chap busmen had been runningthe show in Penang's transport system.
Economics at work. These guys were willing to forgo 10 ringgit in return for many more coming from the busload of new passengers to Bukit Jambul and Bayan Baru!
I tried to find a connecting bus to the jetty, having to jostle my way to the bus door steps with the elderlies, Chinese, Malays, Indians, and the Indian Muslims who all enriched our Malaysian cultures ... in short, all my compatriots who were put at the absolute mercy of these bus thugs. (My vocabulary had momentarily changed to describe my moods).
I gave way to an old nyonya, who at first gave way to me at the bus door-step, who was defeated by the drover that the bus wasn't going to USM, the vicinity of the university I once studied in.
I looked around me, the Komtar lanes who was turned into an unsanctioned bus-stop, was full of people of my Joe Public type, and most of them were with the elderlies, Chinese, Malays, Indians, the Indian Muslims -- all my brethren in the Joe Public category again. There weren't many youngsters waiting for the bus, if they were, they were looking more like college students than wage earners.
I saw the futile prospects of getting a connecting bus to the Jetty, and decided to walk up to Penang Road nearby, to perhaps catch a kereta sapu in the worse case scenario. I did that after taking the registration plate of the first bus which picked me up from Sungai Nibong and agreed to take me to the Jetty at RM1.60 but bumped me off midway with a 1-ringgit refund.
The number plate was PDU 9516. The bus company was Milan. The time was 8.45pm, April Fool's day, which was also the day the Penang government implemented the so-called new public transport system.
The Taxi, The Ferry
I fallged down a bona fide taxi along Penang Road. No meter, the cabbie's offer price was RM6 and and I negotiated it down to RM5. It went through Carnavon Street, into Beach Street and finally dropped me at the Weld Quay ferry terminal around 8.50pm.
The familiar nutmeg and tau sar piah seller was about to close her stall (she has aged!) as I walked the dimly alley leading to the ferry terminal. The ferry terminal hadn't seen much improvement since 1988 when the Perai portion collapsed. It is still user-unfriendly to the elderly for the ramps and steps are steep. The holding area built on former traffic ways for vehicular ferry remained the way it was, the divider wide dotted lines were still clearly visible.
It took me 15 minutes to cross the channel, the walkway was just equally user-unfriendly with its sibling on the island.
The former Parkson Ria cum bass terminal complext, which was burnt down years ago, and the former passenger jetty that crashed in 1988, had been fully demolished. We do not knwo what will be resurrected next.
The passenger profile has visibly changed. I not only sat in the company of the local elderliies, the blue-collars, but also Siamese-speaking maidens and Indonesian labourers.
AirAsia, only 10 minutes late
The next day, after the Qing Ming, I took the last AirAsia flight out, getting from Butterworth to Bayan Lepas in a chauffer-driven transfer from my brother, who has just returned from tour of duty in Hong Kong/Shenzhen.
We both agreed that it's non-complaince of rules and laws, the lack of discipline and enforcement that caused me the malice of bad public transportation. Looking at the reckless, black-fume oozing mini-buses that zoomed past us in Bayan Baru, he told me, with effect from March 17, Shenzhen authority had banned mini buses from menacing the city.
One consolation was that AirAsia Flight AK6317 was only 10 minutes late. It was a brand new Airbus 320. Despite a couple of old, loud talkers on the mobilephone -- an Indian merchant who broadcast he spent RM1500 for a reception, and a Chinaman who commented the aircraft was stable (An Airbus?) -- the flight was pleasant. I soothed my mife fro driving up 33km to pick up me minutes to midnight at the KLIA LCCT.
The Curse of Penang's Public Transport
Before boarding the plane, I bought two evening editions -- Kwong Wah and Guangming -- to while away my time at the boring Gate 14. I had 60 minutes to spare.
I was wondering why the Penang Government has allowed the consortium which owned Milan Travels and Siang Cemerlang -- the same owner of the stagecoach buses and mini buses -- to operate the public transportation system in the state?
Why are Milan and Siang Cemerlang allowed to bring in ramshackle vehicles that do not have Puspakom certification, that spew black fumes, that do not pass road worthiness test, to carry passengers?
Why did Milan and Siang Cemerlang lease out their stagecoaches and mini buses like daily rental taxis and allow the drivers to change routes at their whims and fancies?
Though The Star is not my compendium for absolute truth, but its various reports concur with what I had personally experienced. Here are some of them:
One big mess at Weld Quay
“THIS here is not a bus stop; it has become a bus terminal.”‘Focus and direction’ the key
THE public transport system in the country is in a mess because the right policy is not in place.One bus every 20 minutes on April 1
PENANG: One bus every 20 minutes – that’s what Penangites have been told to expect when the new bus system starts tomorrow (Saturday).Puspakom to work overtime to test buses
PENANG: With less than 24 hours before the new public bus system begins on the island, 175 buses have yet to pass the roadworthiness test.Confusion at bus stops
Confusion reigned at bus stops and terminals as the new bus service on Penang island began operations yesterday.
I read that Penang Local Government and Traffic Management Committee chairman Dr Teng Hock Nan was quoted saying that the Penang government is satisfied with the new public bus service on the island although there were some teething problems here and there.
I wish he could investigate the truth after dark. He could start with Milan, PDU 9516.
This blog entry was originally uploaded as draft via Jaring dial-up, and republished via wifi in Starbucks during lunch.
Comments
Jeff,
Most of the Penangnites wont take the so called 'Public Transport'.Everyone has a Car ,if they cant afford it they will get a bike.
I think the public transport in Penang is comparable to the 3rd world country.The last time I sat on the public bus in PG when I was still studying in Secondary School.
5years later,it's still the same.
They cant even maintain the bus up to a proper standard.How can they maintain the future MONORAIL?
Posted by: yothemans
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April 3, 2006 05:20 PM
Many many blessing from your anchesters. So much for the lifestyle change.
Posted by: beefstew
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April 3, 2006 05:21 PM
Penangties deserved that kind of services/quality of governance. Afterall, this is something that vote for. Too bad, too late.
BTW, as a doomsayer, I can predict Penang states will go into deep sh*t trouble in future with more megaproject. The island will go bankrupt if those "3 bonus project" land on the island.
Posted by: moo_t
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April 3, 2006 05:27 PM
Jeff my friend, u must be on the same bus we took 4 years ago from Bukit Jambu to Komtar! It is downright DANGEROUS! Even a third world country will thrash that bus! Did Dr Teng ever take one of those bus? Penang is now more like a slump of the Orient.
Posted by: cyleow
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April 3, 2006 05:57 PM
You know what would be great, have a reality TV show that features key ministers and MPs on an adventure by public transport around Malaysia.
Have them suffer through the travel without the help of their bodyguards and political secretaries. And then can include SMS and phone-in voting and contest and all, with the revenue completely going into the Govt's coffers for better and more transparent transportation management.
Make the celcos kowtow to the contests, so that they do not charge the network fee for every SMS received.
Fuiyoh, this is gonna be big!
Posted by: auyongtc
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April 3, 2006 06:03 PM
Oh btw, why not ask OKT to take Milan bus.
Posted by: moo_t
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April 3, 2006 06:06 PM
Typo: the first appearance of the bus number plate in the article is PDU 5916 while the rest is PDU 9516.
Posted by: chuanz
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April 3, 2006 06:57 PM
Dear Jeff,
I had my early days in Penang. My prime mode of transport back then was the highly respected City Council and Hin Co. buses that took me along Penang Road and Tanjung Bungah till I was elevated to using a Boon Siew kap chai.
I know not what the new transport scheme is like in Penang but whenever you catch a bus next time, watch the number plate. In this instance you had the unlucky opportunity to board a bus that was destined to take you on a roacky road. To me PDU stands for "pedukang", a shit eating fish and 9516 or 5916, whichever way the sequence goes, totals a number ending in the digit 1 i.e "cheh meh". In short, taking a pedukang for a ride is bad enough but you had to ride on a blind one, which explains your journey.
Posted by: chance2speak
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April 3, 2006 07:42 PM
I was at Penang last weekend too, instead of driving to the island, I decided to experience the public transport.
At Penang port, I took up a RM1 bus, but end up waiting 15 minutes due to the operators' confusion towards the schedule on who should drive out first (first-in-first-out basic).
Then, passengers were asked to swift to another bus in order to fill the earlier bus which was still vacant and being shouted with rude words when the bus was full and those who are standing must force themselves to the way (I will definitely remember the fat ass guy).
Bus condition is in sad case, can you imagine some seats without the back? I managed to find time, talking to an old woman as she complained about the fare increment (Jetty - Paya Terubong, from RM1.20 to RM2.00).
By the name, the bus operator is Link Transit.
Teng Hock Nan was saying confusion, but the issue here is, more than confusion.
Posted by: mageP23
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April 3, 2006 07:56 PM
finally someone has said something about the public transport of Penang. and mind you, that is only confined to the public transport arena. we haven't even touched on the subject of the traffic system in Penang.
i won't go there. it takes another decade to make some noise in Penang
Posted by: sabtan
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April 3, 2006 07:57 PM
Luckily you did not drive back to USJ on Sunday. There was a minor accident before Rawang, but the 'jam' ( slow driving/ less than 50kph and stop and go ) for more than 30km.
There were few tow trucks cruising the highway at the speed less than 40km per hour and they are the hazards in fact.
I do not believe PLUS are good in crisis management when there is an accident. tehre are not quick to open another lane to clear the tarffic before it builds up!
Buy using the public transport, at least you can relax and have a good laksa, otak otak and fried keow teow at Loring Shariff before you took the flight home.
Posted by: cto
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April 3, 2006 08:06 PM
What we're reading here is neglect topped by negligence.
Attaining developed status is not about a well-bound country report. Neither is it signified by a bunch of statistics. Nor the pockets of bangsar-type fresnos in the klang valleys of the world.
It's what the people in the rest of the country really go through every day.
And what we're seeing in Penang is representative of some 80-90% of the rest of the country that's not within the klang valley where neglect and negligence have taken root for too long.
If the authorities, and you can throw in federal, state, city, district and party, do not have the means to progress each place for so many years, and that's not just about public transportation but other amenities like schools at high density places, internet, public phones, proper drainage etc, then one wonders where has all the money gone that could have made a significant difference to the well-being of the rakyat. Some say 'lifestyle' of the rakyat.
It's not just Penang. Add Taiping, Ipoh, Johor Baru and all the other towns throughout the country that seem to regressed as fast their zincroofs have coated with the rust of yesteryear.
To achieve developed status by route of a first-world mentality, perhaps the govt should reexamine all its assumptions again, including the way it has been thinking about how to make decisions.
By ourselves, we simply don't have the domestic frappe de'force anymore to generate growth internally. Part of the impetus for progressive change has to come from external sources.
It remains to ask what is it we're not doing right that is not attracting enough of them to come and help stimulate economic growth and paradigm changes.
And one doesn't need junket trips to know that in Shenzhen there's a road where they've planted mango trees in a straight line along a wide pavement in a city serviced by modern buses supplied by a certain small state. On which matter, the navigation height of the 2nd link is only 9-25 metres so what manner of ship can go underneath? Seems we'll be paying a lot for motorboats to traverse, for money better utilized elsewhere?
Posted by: Neil
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April 3, 2006 08:36 PM
Personally, the very first step taken by our Government to build a good LRT network is already down the drain.
I am sure many commuters are complaining that there is no proper connection between Putra, Star and Monorail. It's very disappointing to see that we have to walk out of a station get into another station.
How are we gonna fix this connection problem?! How the 4.4 billion will help improve our public transport, I dont know...
I doubt it... Will they close down Sentral Monorail and make a diversion connecting it to KL Sentral directly? hahaha... We have to walk under the hot sun/rain for at least 80 meters to catch a monorail...
Close down Putra Dang Wangi and build another station linking Bukit Nanas monorail? Let's try that for start.
Assuming the Government wants Malaysian contractor to benefit the LRT project by awarding the contracts to 3 operators/contractors. How on earth did our Ministry of Transport approved such lousy LRT network? Any Tom, Dick and Harry can see the obvious flaw in the network design...
So Penang will have monorail now. That is a brilliant idea! But when come implementation and design stages, PLEASE PLEASE PLEASE do not repeat the Klang Valley LRT blooper. I dont want to see our taxpayers money go to waste.
Posted by: hedonism
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April 3, 2006 08:58 PM
If u guys have a chance to visit NZ, try out the buses here and tell me what u think ;-)
Posted by: cyleow
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April 3, 2006 10:10 PM
Jeff, I sympathize with your predicaments in the Pearl of the Orient! :P
It is sad to see the island slow sinking into disrepair or despair. Too many red tapes, little inwards investments, bad planning or no planning at all, services stretching to the breaking point, Crimes, corruption, governmental dereliction....need I say anymore. Perhaps it has something to do with the underperforming Chinese CM?
Penangites have given in to the fate. (May be they should not !!!) When gomen talks about a project, give it about 10 years and may be you would see some signs of activity. They talked about the coastal highway before I was in the Uni !! The highway is still not completed. It was built in segments and like all other highways in Malaysia, you have to pay a toll.
I hope that you have time to savor the food in Penang. Look at the bright side pal, at least you did not get mugged. May be you are mistaken as one of the local elderliies ;) :)
Posted by: wyse
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April 4, 2006 03:47 AM
cyleow,
I actually tried one back in Feb, in downtown Auckland, took a bus with a friend to his place about 15 mins away. Not bad at all, and I heard from him that some bus stops have electronic signage that tells how soon the next bus is arriving, with some GPS navigation or so...
Posted by: auyongtc
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April 4, 2006 08:39 AM
Oh well, any country like Australia, New Zealand even Singapore's public transportation are better than ours.
It is well managed and many consideration are really taken onto hand to network the whole system. Integration they call it.
Jeff, Milan bus like our Metrobus here in KL are just the same. They have to suffer because of major dominance of govt buses. Why don't the govt. just offer Milan to run some routes together?
Utilising resources to the max is the key, and I don't see that in govt. handling..
Posted by: Ultimat3
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April 4, 2006 09:21 AM
Hi Jeff, if you haven't decided to take the public transport, you wouldn't have experienced the woes that the Joe public goes through daily. If only our country's leaders will take the public transport themselves, then only they will realize how inefficient it is and how much the country's productivity has been lost due to it. The recent 4bil commitment to public transport will only buy new busses, but won't help the fact that people running the systems still the same... If we have not improved our public transport so many years since independence, we will never be able to improved it at all... come 2020, this "developed" nation will still have bus drivers negotiating and leaving passengers stranded at terminals...
Posted by: Shagalot
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April 4, 2006 10:11 AM
Perhaps some of you should think of starting a bus services in Penang?
As I came to understand recently Malaysians retired at age 55 therefore there must be plenty of able bodies to do so? :) :) :) . Men as driver, feamle as conductor !!
Cindy
Posted by: cindy
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April 4, 2006 11:00 AM
With all that money from our rescources, one would think we should be capable of doing all the things possible to implement the systems that citizens of other countries like Singapore, New Zealand or Australia take for granted. Instead, our elected elites are still fighting the ghosts of our historical baggage, playing with the cultural, religious & racial prejudices and using these very prickly issues as weapons to threaten minorities who dare speak up for their rights. Meanwhile the rest of the citizens are wondering out loud where all the wealth went to, and at the same time paying more and more and getting lesser and lesser for our money's worth. Also, instead of working towards finding better solutions to these highly obvious public woes, the majority of our elected elites are trying to outdo each other in the power equation, even making use of these very same woes in trying to undermine and unseat those sitting in the executive chairs (Penang's case). With that kind of focus and preoccupation, the 9MP budget seems like tossing salt into the ocean, and 2020 seems more like a pipe dream and inching further away into the horizon. Or is it something we will eventually publish in a brightly colored brochure or install as a screen-saver?
Posted by: LC Teh
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April 4, 2006 02:35 PM
cyleow,
I've lived in Auckland, New Zealand for a year during my student days and I am amazed by the bus service there.
My verdict is that our buses are like apples and oranges if compared to theirs. Not just in terms of cleanliness but also the condition of the buses. Auckland buses are not exactly new (when I was there many years back). Our buses here are newer. But it seems like our buses have gone thru a trans-borneo rally or have survived the ravages in Somalia.
In terms of punctuality, they win handsdown. They have bus schedules beside every bus stops and at first I was thinking it is impossible to keep to such schedule after so many years of being exposed to the Malaysian public transportation system. How wrong I was when I discovered that the buses are never late or early for more than 5 mins!
There is this once when I was done shopping at 277 Newmarket and wanted to take a Link Bus ride home (the Link bus is very very similar with our Rapid KL Shuttle Bus). I was amazed that before I boarded the bus, the driver actually took the pain to tell passengers that it was her last trip for the day and she would stop at Queen Street. No abandonment or refund needed.
Lastly it is the courtesy that amazes me. Everytime that the bus stops, 80% of the riders would say thank you to the driver before they disembark. Try any form of courtesy in Malaysia and you'll be greeted with a weird or very surprised look. Just say thank you or terima kasih when you pay your parking or when purchasing a ticket. It is fun and I always do that hehehe......anyway I have a habit of saying thank you since I returned from NZ and you'll be surprised how people appreciate a little gratitude.
Before anyone had the thinking that I am one of those people whom only praised the 'west'....well......take a look at our neighbours. Their MRT is 19 years old now and certainly their earliest trains are still in use. Compared to the conditions of our Putraline coaches, ours looks beaten. And dun get me started on the buses. Some might say Singapore is rich and have lesser land mass so it is easier to maintain....well.....their MRT lines are waaayyyy much longer than ours.
Also take a look at Bangkok's BTS. They started service in 1999 (a year after Putraline). Somehow their's also looks cleaner and newer than our Putraline coaches. Ours is very high-tech....driverless etc. but coach conditions are not too up to standards. They are not really bad but they are certainly not that well-maintained. Not only that, they are running at over-capacity now and I wonder how long can the system handle.
Oh and back to my NZ bus experience...hmmm......that was 5 years ago. We have not even reached their state-of-mentality in year 2000. It is 2006 now and we have less than 14 years to go before 2020. The clock is ticking....tick....tock.....tick....tock
Posted by: szehoong
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April 4, 2006 08:00 PM
oh well, what you had experienced, jeff, was the norm to many penang commuters who depends on the public transport.
i depend on the public transport during weekends. on 31 march (fri.) evening, though it was not 1 april yet, the new bus system had started already. i had a bad experience with it that day. see my blog:
casualty of the new bus system
however the bus i took that day, also a milan bus was a bus in good condition, with proper seats and air con working well. and it was a comfortable ride.
it doesn't mean all the buses in penang are in ramshackle state, see, though i agree most are. dr teng himself had admitted this fact when all buses sent to puspakom for test, only a handful (less than 10) pass the test.
to quote neil:
"it's not just Penang. Add Taiping, Ipoh, Johor Baru and all the other towns throughout the country that seem to regressed as fast their zincroofs have coated with the rust of yesteryear."
... i agree whole-heartedly. don't just point the finger at penang. other cities are just as bad.
Posted by: lucia
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April 5, 2006 01:40 AM