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I waited for 18 months and finally have a Telekom fixed line installed on my home. The first thing I do then is to to to TM website to register for an application. Waited for a week and there was no response from them, although I have registered my preferred appointment time too. My registration was acknowledged online.
Further check on the website shows that there is no record of my registration.
I presume TM do not need too much business from me. Now I will wait for a good 3G provider to go mobile, but CELCOM??-----------NO. NO!!

Looks like you have been deliberately sabotaged.Best ask Digi to activate their broadband business (they were given broadband license and are sitting on it) by JV with TNB.

Jeff,
I am staying in USJ too.. previously have exactly the same problem as what you are facing now.. tried to troubleshoot from A-Z.. but in the end.. nothing could be done.. got quite irritated by the standard prepared script which the call center people followed blindly. My problem did include long period (10-30 min) of disconnectivity when it's raining heavily. When they came over to check, streamyx people just point it out as my phone line is 'noisy'.. said it's telekom's fault.. while telekom people came over.. and said nothing's wrong.. and it's streamyx's problem. In the end.. I had to endure what you are facing now. Guess my neighbour's contractor did me a huge favour by accidentally 'breaking' my phone cable outside. It was that cable being loose all along. Now my connectivity is great.. didn't really know broadband is actually like that.. coz haven't experienced it before.. :P Anyway, try checking on your phone cable outside.. it might have been loosen by the recent thunderstorm. Hope this helps.

Ahh... I'm not the only one getting this. I've been experiencing the exact same problem for the past 2-3 weeks. But it seemed to have gotten better this past couple of days.

Not sure if it only affects USJ Streamyx users as I'm staying there as well...

understand your frustration, jeff.

i once faced similar situation where i was troubleshooting for a client who connect to their HQ in Spore.

it seemed that our CPE (esp home users) is ALWAYS the prob. their site is always no prob becos they seemed to have a culture of if anything goes wrong it is becos of the other party and not themselves.

once i even got the telcom guys to do a diagnostic on the phone line - results? no prob with the line-la.

then what happened? why the jittery connection or lost connection during normal browsing?

sigh* when will can we have responsible corporate citizen in msia?

I've been waiting long enough (2 weeks) for you to start a posting on this issue.

You should be glad that you're getting a 2 digit response time. I've been getting between 50ms-1500ms (yes 1500!) at night.

I've opened 2 reports with Streamyx. They took 5 days to action on the 1st report. They claimed to have rebooted the DSLAM, but my problem persisted. I followed up on my case, reached a very smart guy who took the opportunity to close my ticket when my speed was going at only one-third of my subscribed bandwidth. He told me to call back again when my speed goes down, but never said anything about closing my ticket. Well done TMnut.

Ticket 2 was opened a week later. I was informed here that my first ticket was closed. I will have to give them 24 hours (that's 24 working hours equivalent to 3 days) for them to action on this. One week passed, nothing was done.

I've been observing the speed of SteamyX. In the early hours (say 2am-7am), I get full capacity. Between 8pm-11pm, I get as low as 1kbyte/s. I really suspect that TMnut is doing some packet shaping here to control P2P traffic. Unfortunately, they do not have the knowledge on traffic shaping, so instead of shaping international traffic, domestic traffic is shaped as well.

My question now is, if TMnut is aware of this, why did they get their Support people to waste our troubleshooting on the phone? I was told to do all sorts of ridiculous nonsense like unplugging my splitter, flushing my dns (though I'm using manual dns), bandwidth test, blabla when I know the problem is with TMnut. They should've just tell me that TMnut has decided to shape traffic for everyone and I would've accepted that.

i live in pantai dalam and my problem is worst..i have no connection at all for the past 2 days. the adsl led at my modem/router is not on at all, kaput! does anybody around my area had the same prob?

Jeff, ping will not show your much information how screwed up is TMnet network.

You can always use the ISP provided traceroute to check what's going wrong with our network. Here is the site that let you traceroute from various server/site around the world

http://www.traceroute.org
(p/s: some site may be offline)

After traceroute for Singapore, US and Tmnet themself, I can only conclude that TMnet has screw their own network.

Here is a simple tracer from within TMnet
http://www.myloca.net/cgi-bin/trace/index.pl

1 202.75.33.126 (202.75.33.126) 1.229 ms 0.267 ms 0.236 ms
2 202.75.32.13 (202.75.32.13) 0.264 ms 0.238 ms 0.188 ms
3 203.106.205.37 (203.106.205.37) 0.597 ms 0.653 ms 0.614 ms
4 cbj-hnet01-ge1.tm.net.my (202.188.126.140) 0.468 ms 0.632 ms 0.596 ms
5 203.106.230.133 (203.106.230.133) 7.222 ms 7.594 ms 7.278 ms
6 * 210.187.142.1 (210.187.142.1) 2.218 ms 2.264 ms
7 210.187.140.37 (210.187.140.37) 7.721 ms 7.158 ms 6.911 ms

A network administrator will say WTF, why create a minimum 7 hops within your internal network? Apparently, TMnet has screwed up their server by making TOO MANY hops. Perhaps it is a plan to use up all their stock router to make excuses for new purchase?

Someone from 219.95.159.113 (tm.net.my) has deleted this paragraph on wikipedia:

"Recently at late Jan 2006, TMNet has employed Traffic Shaping by capping the download speed of P2P downloads. Now TMnet has been listed as one of the Bad ISPs by http://azureus.aelitis.com/wiki/index.php/Bad_ISPs. This has caused an uproar in the community as users are only able to download at 5kB/s instead of 80kB/s on a 1Mbps package. Many users are fuming because they are not getting what they have paid for. While TMNet said it will be necessary to do something about P2P because of network congestion, this practice is not ethical. It (traffic shaping) is not written in the contract when users sign up for the service. TMNet should not have provided unlimited high speed broadband if they cannot improve their infrastructure to support overloading users. TMNet never make any public announcements regarding this issue at or before March 2006."

Luckily enough, Wikipedia keeps a record of any editing done to the page:

http://en.wikipedia.org/w/index.php?title=TM_Net&direction=prev&oldid=46160689

I'd been through all these problems that you're now facing (minus that i'm not as gifted as you regarding computer). I'd made so many reports (Ref: 732337, 884527, 912175, 1000653, 1013689, 1019685, etc) and many phone calls to the 'customer care' line (that are not recorded in report by them) since Jan till 3rd week of March when they finally solved my problem.
Yes, they give the same excuses that it's due to my faulty CPE. How they knew that? From the numerous visits made by the Streamyx technicians to my house. During their first visit they put some machine to my phone line and both of them agreed that my line was good because they could received up to 2Mbs with their gadgets. Guess what...when i called back the customer care again to make another report because the problem still persist (frequent d/c), they said that the technicians reported that my internal wiring was faulty. How can they report it as faulty when they all agreed that there's no problem when they're leaving my house. I had to go through all the hassle to call the Telekom ppl to come and look at my wiring and they confirmed that there's no problem at all. I make another report and the same clowns aka technicians came again to my house. This time, they just did a walkabout in my room to find a piece of my equiptment to blame. Yes, my modem became the scapegoat this time! They didn't even touch my modem and they blame it when i told them my modem is 1+year. They said that my Aztech modem is unreliable brand compared to their issued, expensive (probably due to inflated price) modem. Again, i got to go through all the trouble to borrow another modem from my friend and no price for guess...the problem still persist!
Jeff, some tips for you regarding your problems. Ask to talk to supervisor instead of those phone operator who just know how to make report and never know how to follow-up. ask for Farin (she did a great job following up my case). They'll then personally follow up your case. By doing so, you won't need to call them everytime and they'll call you almost everyday to check on your problem continue to monitor your connections.
my problem is now solved, and they said it's due to some 'drop wire' on their behalf. this is after 3 long months of agony (imagine dc >20 times in one evening only) and wastage on electricity when my comp was dc in the middle of the night (my comp is on 24h). I'm still waiting on my rebate (Note to Streamyx: give me my rebate, QUICK).
Oh, i'd also wrote to them, telling them not to send those same technicians to my house again because i won't open my door to them again, they caused me too many hassles.

You are using Microsoft Windows , not open source ??

JEFF OOI says: I used both. Now contemplating Apple as I love iPod & iTunes. Of the three, I advocate Open Source. Since over 85% of Screenshots readers are using IE browser, I decided to do a screenshot on Windows.

Afternoon Jeff,

I thought that user group at USJ has a point of contact, .... May be you should give their CEO or En. G. O. or Zul a call.

I was told during the formation of Sarawak User Group that our usergroup here is formed based on the mode of operation of the usergroup you've formed. (G. O.)

If you need the number drop me a mail @ pw(at)kuchingfest(dot)com

--
Pierce

BTW when you guys do speed test make sure don't just rely on TM's speedometer only coz' it'll just give you the result between ur modem and their servers in Klang Valley. You should try external speedometers based in other countries such a MCAfee's..not sure where exactly it is but from a user perspective if you're downloading or accessing foreign content then this is the best way to judge for urself the service u're getting
Try http://us.mcafee.com/root/speedometer/test_3000.asp
Of course the contract we have with TM will have clause stating that the speed we subscribe for is between our CPE and their CO only.

I am from USJ 11 area, I am having the same problem. Yesterday I could not access to my mail for half a day. Honestly, I totally gave up and just live with it. By the way, I am now using RM88 1MB package, i am thinking of down grade to 66 512K. First of all, heed the call from DPM to change lifestyle. Secondly, with 1MB i have never even get half of the bandwidth. I figured that, with 512K, i probably will get what I am getting currently, which is 300+K, then why should I pay extra 22 for nothing?

Joe, another idea..buy ur own modem (can get ADSL modem with USB) for about Rm70 or 80 and sign up for Rm44 plan..u still get around 300K plus..only thing is u're limited to 60 hours use which is about 2 hours per day. It's good enough for me plus it's a change in lifestyle.

guys, call up tmnet kelana jaya... they are the best (base on my experience and also comments from tmnet contractors)

TMpoint Kelana Jaya
Unit 109B, Ground Floor, Kelana Park View Tower, No 1, Jalan SS 6/2, 47301 Kelana Jaya, Selangor.
Tel : +603 7804 0410
Fax : +603 7804 5910
Business Hours: Monday to Friday: 8:45 am to 4:30 pm
Saturday: 8:45 am to 12:30pm (except for the first and third Saturdays of the month)
Sunday and Public Holiday: Close

i am from seremban and i faced the same problems as you guys since last night. previously, 2 weeks ago, i had the same problem of snail-slow internet access and contacted the 1-300-88-1515 call centre and was given the same runaround of having me troubleshoot a non-existent problem on my hardwares and carry out a bandwidth speed test which is ridiculous since i cannot even get into the tmnet website! finally, a guy by the name of gobi took my complaint and made an official report. two days later the problem was solved. whose fault? no prize for guessing. so this morning i thought i will have an easier access with the call centre, but hell, no. after waiting 10 mins a female operator took my call, and predictably parroted the same 'have you troubleshooted your hardware?' routine. i said there is nothing wrong, the equipemnt was running fine, just that your system suddenly slows things down, please can you take a report of slow internet connection? no way, she insisted on knowing what troubleshooting steps i took before she can give me a report number. i said, what if i lie and tell you the steps i took? she refused to believe and accept my report (no wonder the call centre is jammed up, as everyone is stuck in advising callers how to troubleshoot instead of just taking down the complaints and acting on them!) finally she rudely said she will make a report but did not give me a number to follow up. i don't think she did and she was just unhelpful. as a last resort i called up a tmnet friend in seremban and he apologized for the shameful call centre behaviour which is a common feedback he received from his customers with similar complaints.

tmnet call centre must realise that people call in because they have problems. stop assuming the problem source is their hardware but identify if this is an isolated complaint or are there more than a few from the same area, then for godsake send a technician to check! i just hate it when they think that you have to be wrong first before they will act. this is definitely a backward thinking process that tmnet must change quickly.

correction below:

i just hate it when they think that you have to be right first before they will act. this is definitely a backward thinking process that tmnet must change quickly.

correction below:

i just hate it when they think that you have to be right first before they will act. this is definitely a backward thinking process that tmnet must change quickly.

Dear Jeff,

Word up. I'm not facing connection slowdowns, but I'm facing a big time latency problem. Where's the origin of this problem? Well, it's all starting at a TMNet gateway at the IP address of 219.93.218.177

Being a CO to CE, 219.93.218.177 have a latency of

Approximate round trip times in milli-seconds:
Minimum = 63ms, Maximum = 822ms, Average = 320ms

822ms for CO to CE?!! Is TMNet screwing up their own equipment or are we screwing up? God I wish there's a way to vent this out..

Wish I could edit this, but again, I think it's "REALLY" time for TMNet to upgrade their infrastructure. Stop blaming P2P users!!